Service Centre Manager

Cloud Online Recruitment; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Service Manager responsible for leading a team of technicians in the refrigeration and air conditioning sector. The ideal candidate will have previous management experience, particularly in service industries, and P&L account handling. The role involves ensuring customer satisfaction through effective team management and service delivery, with an emphasis on safety and technical compliance. Competitive salary and benefits package offered.

Benefits

26 days annual leave

Defined pension contribution plan

Life Assurance

Company vehicle

Bonus Scheme

Continued professional development

Long service awards

Salary Extras

Qualifications

• Strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities.
• Strong written and verbal communication skills.
• Inquisitive mind and conceptual thinker.

Responsibilities

• Lead a team of service engineers/technicians and provide technical assistance.
• Estimate labour costs and prepare quotations for customers.
• Plan all service work to meet contract requirements.
• Conduct regular site visits to ensure customer satisfaction.

Skills

Planning and organisational skills

Communication skills

Team engagement and motivation

Customer service

Job description

Level: Management

Deadline: 19/04/2026 23:59

Hours: 37.50

Job Type: Full Time/Permanent

About the job

Responsible for leading a team of technicians, skilled/semi-skilled engineers, apprentices and trainees and ensuring they are fully utilised on customer sites of commercial/industrial refrigerating and air conditioning plant. The Service Manager will also hold P&L responsibility for the successful growth and profitability of the service sales within the given service centre for which they are responsible.

Main Responsibilities

• Directly lead a team of service engineers/technicians and provide technical assistance where required
• To accurately estimate labour cost of maintenance, service & repair work and prepare quotations for customers.
• To allocate labour primarily, but not limited to, to the maintenance customer contract base covered by the Leeds service centre and with specific responsibility for customer satisfaction and financial result.
• To plan all service work using available records, estimates, drawings and specifications to meet contract requirements.
• To ensure training for Engineers and Technicians is carried out as necessary.
• In conjunction with Maintenance Supervisor and General Manager to ensure maximum utilisation of human and material resources, providing engineering support as required.
• To exercise proper control over work in progress, ensuring speedy job completion as well as ensuring all internal and customer system are kept up to date at all times with relevant information.
• To ensure a high level of customer satisfaction is achieved by conducting regular site visits and evidencing such.
• To ensure that the Company’s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents.
• Responsible for the authorisation of timesheets and expenses for input and that this information is reflected on sales invoices.
• To perform other related duties as assigned or requested.

Our Ideal Candidate

• Strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities
• Strong written and verbal communication skills
• Inquisitive mind and conceptual thinker
• Ability to engage and motivate a team
• Ability to deliver exceptional customer service
• Ability to manage sales and costs of reactive work streams effectively and in line with company targets

Required Experience

• Previous managementexperience in a service industry
• Experience of operating the P&L account for a business or service centre
• Substantial practical experience with all aspects of refrigeration and air conditioning, both mechanical and electrical, preferred

About J&E Hall International

J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.

As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.

About the Business area

The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover.

J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence. A third of our workforce are service engineers who work remotely from nine UK service centres on customer sites.

We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:

• 26 days annual leave
• Defined pension contribution plan
• Life Assurance
• Company vehicle
• Bonus Scheme
• Continued professional development, including study leave and financial support for role related qualifications
• Long service awards
• Salary Extras, including shopping, hotel and travel discounts