Service Advisor | Fast-Growth Auto Brand | £36k OTE

Listers Group; Metropolitan Borough of Solihull; On-site; GBP 36,000; Full time

Job summary

A leading automotive retailer in Solihull is seeking a passionate Service Advisor to ensure high levels of customer satisfaction and manage workflow. Responsibilities include booking vehicles for service, coordinating with the workshop, and providing updates to customers. The ideal candidate has strong communication skills and previous customer service experience. This position offers competitive pay, along with benefits such as 25 days vacation, a wellness program, and training opportunities.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Employee discounts

Free Parking

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to quickly establish and build rapport with customers.
• Previous experience in a customer service role preferred.

Responsibilities

• Deliver high levels of customer satisfaction in a busy environment.
• Book customer vehicles for maintenance and liaise with the workshop.
• Update customers on vehicle progress and authorize additional work.
• Coordinate with departments to ensure vehicles are ready on time.

Skills

Customer service skills

Organisational skills

Communication skills

Job description

A leading automotive retailer in Solihull is seeking a passionate Service Advisor to ensure high levels of customer satisfaction and manage workflow. Responsibilities include booking vehicles for service, coordinating with the workshop, and providing updates to customers. The ideal candidate has strong communication skills and previous customer service experience. This position offers competitive pay, along with benefits such as 25 days vacation, a wellness program, and training opportunities.