Service Advisor: Elevate Customer Service in Auto

HGVTraders LTD.; Frome; On-site; GBP 29,000 - 30,000; Full time

Job summary

A leading commercial vehicle dealer in Frome is seeking a dedicated Service Advisor to enhance their customer experience. The successful candidate will provide high-level customer service, manage service bookings, and communicate effectively with both customers and workshops. Ideal candidates will have strong IT skills, excellent communication abilities, and a background in the motor trade. The role offers competitive salary, progression opportunities, and various employee benefits.

Benefits

23 days holiday rising to 25

Discounted medical insurance

Progression opportunities

Onsite Mental Health First Aiders

Qualifications

• Strong customer service skills are essential for this role.
• Comfortable using IT systems.
• Ability to communicate effectively in written and verbal forms.

Responsibilities

• Handle customer queries and concerns.
• Manage Service/MOT bookings efficiently.
• Liaise with workshops and customers regarding vehicle status.

Skills

High level customer service skills

IT literacy

Excellent communication

Motor trade experience

Enthusiastic team player

Job description

A leading commercial vehicle dealer in Frome is seeking a dedicated Service Advisor to enhance their customer experience. The successful candidate will provide high-level customer service, manage service bookings, and communicate effectively with both customers and workshops. Ideal candidates will have strong IT skills, excellent communication abilities, and a background in the motor trade. The role offers competitive salary, progression opportunities, and various employee benefits.