Service Advisor: Elevate Customer Experience & Workshop Flow

BMW; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in the UK is seeking a dedicated Customer Service Professional to enhance the client experience at their modern Warrington Centre. This role involves managing customer requirements efficiently, ensuring excellent service standards, and engaging with clients regarding their vehicles. Ideal candidates will possess strong customer service and communication skills, a passion for BMW products, and the ability to work autonomously. Enjoy 30 days of holiday and specialist training with BMW UK in a supportive work environment.

Benefits

30 days holiday plus birthday off

Employee Car Scheme

Specialist BMW training

Life Assurance Scheme

Ongoing development opportunities

Qualifications

• Proven excellent customer service and communication skills.
• Strong interpersonal and presentation skills.
• Ability to work autonomously and in a team.
• Willingness to learn and develop professionally.
• Thorough knowledge of computer applications.

Responsibilities

• Dealing with customer requirements efficiently.
• Organising the workshop load for capacity utilisation.
• Carrying out customer follow-up and prospecting activities.
• Maintaining good relations with service customers.
• Issuing Vehicle Health Check reports.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organisational skills

Tools

MS Office

Drive

Job description

A leading automotive retailer in the UK is seeking a dedicated Customer Service Professional to enhance the client experience at their modern Warrington Centre. This role involves managing customer requirements efficiently, ensuring excellent service standards, and engaging with clients regarding their vehicles. Ideal candidates will possess strong customer service and communication skills, a passion for BMW products, and the ability to work autonomously. Enjoy 30 days of holiday and specialist training with BMW UK in a supportive work environment.