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Service Advisor: Elevate Customer Experience & Upsell
Cooks Motor Group
Colchester
On-site
GBP 40,000 - 60,000
Full time
Today
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Job summary
A reputable automotive retailer in Colchester is seeking a Service Advisor to enhance customer experiences by engaging with clients during their vehicle maintenance. Responsibilities include managing customer communications, promoting services, and maintaining detailed service records. The ideal candidate possesses excellent communication skills, customer service experience, and a valid UK driving licence. This role offers great benefits including 33 days of annual leave, flexible working options, and opportunities for development.
Benefits
33 days of annual leave
Exclusive retail discounts
Discounts on cars and services
Company pension scheme
Family-friendly policies
Cycle-to-work scheme
24/7 healthcare access
Paid volunteer day
Training and development opportunities
Life assurance options
Qualifications
- Ability to effectively engage with customers and colleagues.
- Experience in providing excellent customer service.
- Skilled in identifying customer needs for upselling.
Responsibilities
- Welcome and engage customers professionally.
- Keep customers informed about vehicle repairs.
- Promote additional services based on Technician recommendations.
- Schedule vehicles for workshop appointments.
Skills
Excellent communication skills
Exceptional customer service
Time management
Target-driven experience
Valid UK driving licence
Job description
A reputable automotive retailer in Colchester is seeking a Service Advisor to enhance customer experiences by engaging with clients during their vehicle maintenance. Responsibilities include managing customer communications, promoting services, and maintaining detailed service records. The ideal candidate possesses excellent communication skills, customer service experience, and a valid UK driving licence. This role offers great benefits including 33 days of annual leave, flexible working options, and opportunities for development.
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