Service Advisor - Customer Experience & Upsell

Cooks Motor Group; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive group in Cambridge is seeking a Service Advisor to engage with customers, ensuring transparency during vehicle maintenance. This role requires excellent communication and customer service skills to promote additional services, manage customer records, and ensure a seamless experience. The ideal candidate holds a valid UK driving licence and thrives in a fast-paced, supportive environment with strong growth opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Training and development opportunities

Qualifications

• Ability to engage effectively with customers and colleagues.
• Experience delivering exceptional customer experiences.
• Skilled at identifying customer needs and upselling opportunities.

Responsibilities

• Welcome and engage customers warmly and professionally.
• Keep customers informed about vehicle progress.
• Promote additional services based on Technician recommendations.

Skills

Excellent communication skills

Customer service experience

Time management skills

Ability to work under pressure

Valid UK driving licence

Job description

A leading automotive group in Cambridge is seeking a Service Advisor to engage with customers, ensuring transparency during vehicle maintenance. This role requires excellent communication and customer service skills to promote additional services, manage customer records, and ensure a seamless experience. The ideal candidate holds a valid UK driving licence and thrives in a fast-paced, supportive environment with strong growth opportunities.