Service Advisor Belfast, Northern Ireland, United Kingdom

Mesh-AI Limited; Belfast; On-site; GBP 29,000 - 35,000; Full time

Job summary

An automotive retailer in Belfast is seeking a Service Advisor to join their Aftersales Team. The role involves booking customer services, advising on repairs and warranties, and maintaining communication throughout the service process. This position provides opportunities for growth and continuous training, highlighting strong customer service skills and experience in the automotive industry as key requirements. The team-oriented environment promotes professional development and career enhancement.

Benefits

Competitive salary with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Access to gym memberships

Travel insurance

Home and technology vouchers

Retail discounts

Qualifications

• Previous experience in a similar role within the automotive industry is preferred.
• Ability to explain technical information clearly and concisely.
• Passion for customer service and willingness to learn.

Responsibilities

• Book MOTs, services, and repairs for customers.
• Advise customers on warranty covers and upsell relevant parts.
• Liaise with the aftersales department to organize appointments.
• Manage a high volume of customer interactions daily.
• Maintain accurate customer records and system updates.

Skills

Exceptional communication skills

Customer service orientation

Problem-solving skills

Tools

Kerridge

ADP

Job description

Belfast, Northern Ireland, United Kingdom

Overview: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, Full Time

Salary: OTE up to £35,000. Basic Salary £29,000 per annum

Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

Belfast Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Apply for this job

To apply, please submit your application via the official channel. We look forward to hearing from you.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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