Service Advisor

BMW; York and North Yorkshire; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor in York. The role involves managing customer relationships and ensuring satisfaction during vehicle servicing. Ideal candidates will have customer service experience and strong communication skills. Benefits include 25 days holiday, training opportunities, and a colleague purchase scheme. Join a team dedicated to customer experience and grow your career in a supportive environment.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform for discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity and paternity leave

Qualifications

• Previous customer facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Previous experience in a Service Advisor role is beneficial.

Responsibilities

• Set customer expectations and maintain communication throughout the service.
• Upsell additional products while ensuring customer satisfaction.
• Act as the relationship manager between the customer and the workshop.

Skills

Customer facing service experience

Communication skills

Customer focus

Relationship maintenance

Job description

Employer Vertu York Location York Salary £30,000 basic salary plus company benefits. Closing date 21 Jan 2026

Vertu York is looking for a Service Advisor.

Your role

Here at Vertu BMW York, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000basic salaryplus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

Your profile

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Rewards

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.