Service Advisor

Vertu Motors plc; Truro; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading motor retailer in Truro is seeking an experienced Service Advisor to join their team. The role involves managing customer communication throughout the service process, ensuring satisfaction, and advising on additional services. Candidates must have proven experience in the motor industry and a valid UK driving licence. The position offers a competitive salary up to £35,000 with an OTE of up to £39,800, alongside benefits such as extensive training and development opportunities.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Share incentive scheme

Enhanced maternity and paternity leave

Qualifications

• Proven experience as a Service Advisor in the motor industry.
• A full UK driving licence.

Responsibilities

• Manage customer communication throughout the service or repair process.
• Set expectations and provide timely updates.
• Advise on additional products or services.
• Meet targets while maintaining exceptional service levels.
• Follow up to ensure customer satisfaction.

Skills

Customer communication

Expectations setting

Sales advising

Job description

Vertu Land Rover Truro

At Vertu Land Rover Truro, we’re proud to be part of one of the UK’s largest motor retailers, and we have an exciting opportunity for an experienced Service Advisor to join our friendly and established team.

Being a Service Advisor at Vertu Land Rover Truro means more than just handling bookings – it’s about building lasting relationships and making every customer feel valued. So if you’re passionate about delivering excellent customer experiences and want to grow your career with a business that truly invests in its people, we’d love to hear from you.

What’s on offer

• Basic salary up to £35,000
• OTE up to £39,800 (dependent on skills and experience)
• A wide range of company benefits to support your wellbeing and development

About the role

You’ll act as the link between our customers and the workshop, ensuring that every interaction is clear, supportive, and stress-free. From welcoming customers and setting expectations, to keeping them updated and making sure they leave happy with the service they’ve received, you’ll play a vital role in maintaining our high standards of satisfaction.

Key responsibilities include:

• Managing customer communication throughout the service or repair process
• Clearly setting expectations and providing timely updates
• Advising on additional products or services that may benefit the customer
• Meeting targets while maintaining exceptional service levels
• Following up to ensure customers are fully satisfied with their experience

What we’re looking for

To be considered for this role, it’s essential that you have:

• Proven experience as a Service Advisor in the motor industry
• A full UK driving licence

Why choose us?

We’re proud to invest more in colleague development than any other motor retailer. You’ll have access to continuous training, clear career pathways, and a range of benefits, including:

• 25 days holiday (rising with length of service) plus bank holidays
• Access to our online rewards platform with cashback and discounts across top retailers
• Preferential service rates & colleague purchase schemes
• Share incentive scheme & pension plan
• Enhanced maternity & paternity leave

Next steps

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.