Service Advisor

Vertu Motors plc; Plymouth; On-site; GBP 31,000; Full time

Job summary

A leading automotive retail company in the UK seeks a passionate Service Advisor in Plymouth. As the crucial link between customers and the workshop, you will provide outstanding customer service, build relationships, and ensure satisfaction. The ideal candidate will possess customer-facing experience, strong communication skills, and thrive in a fast-paced environment. Enjoy benefits like ongoing training, 25 days holiday, and a share incentive scheme. Join us and take your career to the next level!

Benefits

Ongoing training and development

25 days holiday plus bank holidays

Colleague rewards platform

Share incentive scheme

Enhanced maternity and paternity benefits

Qualifications

• Previous customer-facing experience is essential.
• Strong communication skills and focus on customer care.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Set clear expectations and keep customers updated throughout service.
• Upsell additional products and services where appropriate.
• Follow up to ensure customer satisfaction.

Skills

Customer-facing experience

Strong communication skills

Ability to thrive in fast-paced environments

Job description

Vertu Volvo Plymouth

Join our well-established team at Vertu Volvo Plymouth and take the next step in your career with one of the UK’s largest Motor Retailers. We’re looking for a Service Advisor who is passionate about delivering exceptional customer service.

What’s on offer?

• £31,000 basic salary plus a fantastic range of company benefits
• Ongoing training and development opportunities
• A clear career path with progression prospects

About the role

As a Service Advisor, you’ll be the vital link between our customers and the workshop. This isn’t just about providing a service – it’s about building trusted relationships and ensuring every customer leaves satisfied. You will:

• Set clear expectations and keep customers updated throughout their vehicle’s service or repair
• Upsell additional products and services where appropriate
• Follow up to ensure customers are delighted with the work carried out

What we’re looking for

• Previous customer-facing experience is essential
• Strong communication skills and a genuine focus on customer care
• Ability to thrive in a fast-paced environment and meet targets
• Previous experience in a similar role is desirable but not essential

Why join us?

We invest more in colleague development than any other motor retailer. You’ll enjoy:

• 25 days holiday (plus bank holidays), increasing with service
• Access to our rewards platform with cashback and discounts
• Preferential service rates and colleague purchase scheme
• Share incentive scheme and pension
• Enhanced maternity and paternity benefits

Ready to apply?

Submit your application today and take the first step towards an exciting career with Vertu Volvo Plymouth. Please note, successful applicants will undergo employment checks including verification of employment history, address, credit history, and criminal record.