Service Advisor

Drive Motor Retail Limited; Nuneaton; On-site; GBP 28,000 - GBP 37,000; Full time

Job summary

A leading automotive dealer group in Nuneaton is seeking a Service Advisor to provide seamless customer experiences. You will be the first contact for customers, coordinating with workshop teams and ensuring efficient service delivery. Ideal candidates should have prior experience in a similar role, excellent organizational and communication skills, and a full UK driving licence. Attractive remuneration includes a basic salary of £28,000, with potential earnings up to £37,000, alongside numerous employee benefits.

Benefits

Annual Leave: 24 days plus bank holidays

Discounts on services and retail

Health & Wellbeing Support

Employee Rewards Portal

Referral Bonuses

Professional Development opportunities

Supportive team environment

Qualifications

• Experience in a Service Advisor role in the motor trade.
• Excellent communication and organisational skills.
• A friendly, professional manner with a focus on customer satisfaction.
• The ability to work well under pressure and as part of a busy team.
• Strong IT skills and confidence using DMS or booking systems.

Responsibilities

• Greet customers and handle service enquiries both in person and over the phone.
• Book vehicles into the workshop, accurately inputting details into the system.
• Provide clear explanations of work required and keep customers informed.
• Liaise with the workshop team to monitor job progress.
• Produce accurate invoices and explain charges to customers.
• Handle complaints and queries professionally.

Skills

Experience in a Service Advisor role

Excellent communication skills

Organisational skills

Friendly professional manner

Ability to work under pressure

Strong IT skills

Education

Full UK driving licence

Tools

DMS or booking systems

Job description

Goldsmith Way, Eliot Business Park, Nuneaton CV10 7RP

Job Opportunity: Service Advisor

Location: Nuneaton - CV10 7RP

Salary: Basic Salary: £28,000 + On Target Earnings up to £37,000

Hours of Work: Monday to Friday 8.00am – 6.00pm - 1 Hour Lunch

About Us

Drive Motor Retail is one of the UK’s most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you’re passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we’d love to hear from you.

Benefits Package Includes:

• Annual Leave: 24 days increasing with length of service, plus bank holidays
• Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
• Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
• Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
• Referral Bonuses: Generous rewards for recommending successful new hires
• Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
• Friendly Team Environment and supportive management

About the Role – Service Advisor

As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.

This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.

Key Responsibilities

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
• Produce accurate invoices and explain charges to customers at collectionUpsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation

What We’re Looking For

• Experience in a Service Advisor role in the motor trade.
• Excellent communication and organisational skills
• A friendly, professional manner with a focus on customer satisfaction
• The ability to work well under pressure and as part of a busy team
• Strong IT skills and confidence using DMS or booking systems (training provided)
• Full UK driving licence – held for a minimum of 2 years

Inclusion & Equality

Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.