Service Advisor

BMW; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in the UK is seeking a dedicated Customer Service Professional to enhance the client experience at their modern Warrington Centre. This role involves managing customer requirements efficiently, ensuring excellent service standards, and engaging with clients regarding their vehicles. Ideal candidates will possess strong customer service and communication skills, a passion for BMW products, and the ability to work autonomously. Enjoy 30 days of holiday and specialist training with BMW UK in a supportive work environment.

Benefits

30 days holiday plus birthday off

Employee Car Scheme

Specialist BMW training

Life Assurance Scheme

Ongoing development opportunities

Qualifications

• Proven excellent customer service and communication skills.
• Strong interpersonal and presentation skills.
• Ability to work autonomously and in a team.
• Willingness to learn and develop professionally.
• Thorough knowledge of computer applications.

Responsibilities

• Dealing with customer requirements efficiently.
• Organising the workshop load for capacity utilisation.
• Carrying out customer follow-up and prospecting activities.
• Maintaining good relations with service customers.
• Issuing Vehicle Health Check reports.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organisational skills

Tools

MS Office

Drive

Job description

Your role

The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.

Your responsibilities

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
• Explain and issue the customer with the Vehicle Health Check report.

Your profile

• Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
• An outstanding attitude and passion for customer service.
• Passion for BMW products and technology.
• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• An enthusiastic, dynamic and team orientated personality.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Team player that offers help and support to others.
• Thorough knowledge of computer applications (MS Office, Drive).

Rewards

• Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate! Increases to 33 days with length of service
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
• employment
• Family run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme

Hours: Average 46.33 hours per week (45 hours Monday to Friday and 4 hours 1 in 3 Saturdays)

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.