Service Advisor

Grange Motors (Swindon) Limited; Chipping Barnet; On-site; GBP 55,000; Full time

Job summary

A leading automotive dealership in Chipping Barnet is seeking a confident Service Advisor to enhance guest experiences. This role involves guiding customers through service and repairs, promoting relevant products, and maintaining communication. Candidates should have over 2 years in customer service, excellent communication skills, and a Full Clean UK Driving Licence. The position offers a competitive salary of £55K OTE with various benefits including mental health support, cycle-to-work scheme, and discounts on services.

Benefits

Salary of £55K OTE with performance bonus

Mental health support

Cycle to Work scheme

23 days holiday + bank holidays

Long-term service awards

Discounts on MOTs, parts, service

Gym, health, and wellbeing discounts

Vehicle flexi-lease scheme

Qualifications

• 2+ years of experience in customer service.
• Empathetic and calm under pressure.
• Holder of a Full Clean UK Driving Licence.

Responsibilities

• Liaison between guests and workshop.
• Explain faults and repairs to guests.
• Promote services that help guests.
• Maintain accurate records and compliance.
• Handle guest concerns positively.

Skills

Customer service experience

Communication skills

Organizational skills

Tech-savvy

Job description

Service Advisor at Grange Jaguar Land Rover - Barnet

Location: Grange Jaguar Land Rover - Barnet

Grange has over 65 years of proud motoring heritage and is known for its association with the world's most prestigious automotive manufacturers, offering a premium experience that extends beyond the showroom.

Our dealerships are synonymous with high luxury and are strategically located across the UK, showcasing an impressive portfolio of brands, including Alpine, Aston Martin, Bentley, Corvette, INEOS Grenadier, JLR, Lamborghini, McLaren, Rolls Royce, and Triumph.

Grange is part of the Cambria Investments Holdings Group of Companies which includes Cambria Automobiles, Invicta, Motorparks and SOGO Mobility.

Join the journey #engageyourcareer

Your Role in the Fast Lane

As an Aftersales Advisor at Barnet, you're the heartbeat of our Aftersales operation. You'll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between. No two days are the same – and that's just how we like it!

What You'll Be Doing

• Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
• Explain faults, repairs, and solutions in a way that makes sense and builds trust.
• Promote services and products that genuinely help our guests.
• Keep our systems sharp – accurate records, clear communication, and top‑notch compliance.
• Handle guest concerns with empathy and a solution‑driven mindset.
• Play a key role in the day‑to‑day buzz of our business.
• Salary of £55K OTE including a performance bonus
• Mental health support, digital GP, nutrition consults – and yes, your family can benefit too!
• Cycle to Work scheme – because we care about your health and the planet.
• 23 days holiday + bank holidays
• Long‑term service awards & annual recognition
• Discounts on MOTs, parts, service, and sales – including family perks!
• Gym, health, and wellbeing discounts
• Vehicle flexi‑lease scheme with SOGO Mobility

Who You Are

• A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
• Empathetic, organised, and a natural communicator.
• Experienced in customer service (2+ years) and ready to bring the passion.
• Tech‑savvy and process‑driven.
• Holder of a Full Clean UK Driving Licence.

Ready to Shift Gears?

We’re at the top of our game – and we want you on our team. Visit www.grange.co.uk/careers to hear from our associates and apply today!

Grange and Cambria Automobiles are equal opportunities employers. Your data will be held in line with the General Data Protection Regulations 2018.

For further information, please review our Data Privacy Notice at www.cambriaautomobiles.com.