Service Advisor

Lloyd Motor Group; Carlisle; On-site; GBP 30,000 - 35,000; Full time

Job summary

A large family-run car retailer group in the UK is seeking a talented Service Advisor to join their Aftersales team. In this role, you will handle customer interactions, assist with technical issues, and manage vehicle bookings, all while providing exceptional service. The ideal candidate will have strong interpersonal skills and be IT literate, with knowledge of Kerridge as a plus. This position offers a competitive salary of £30,000 and an OTE of £34,800, alongside various employee benefits, including 33 days of annual leave.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life cover

Internal training

Healthcare cash plan

Retail discount scheme

Refer a friend scheme

Free staff parking

Qualifications

• Proactive approach to customer service.
• Ability to influence the success of the Service department.
• Excellent interpersonal and organisational skills.

Responsibilities

• Deal with customers in a professional manner.
• Advise on technical queries and issues.
• Book vehicles for work and inform customers on progress.
• Sell repairs and finalise invoices.

Skills

Customer service expertise

Motivation

Interpersonal skills

Organisational skills

IT literacy

Tools

Kerridge

Job description

We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd Land Rover Houghton-Le-Spring Service Centre.

Salary: £30,000 with OTE of £34,800

Hours: 45 hours per week, Monday - Friday, 08:30 - 17:30

Role responsibilities:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays, effective from 2026.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

30 days of holiday a year. Plus an extra day off on your birthday.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state-of-the‑art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.