Service Administrator

H.R. Owen Head Office; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury automotive dealer group in the United Kingdom is seeking a Service Administrator to work closely with their Service Department. The ideal candidate will possess strong organizational skills, attention to detail, and proficiency in Microsoft Office. Responsibilities include assisting managers, handling warranty processes, and ensuring high levels of customer service. A passion for the luxury industry and effective communication skills are essential. This position offers support and training to help develop expertise in the field.

Qualifications

• Ability to multitask and find innovative solutions to problems.
• Strong written and verbal communication skills.
• Proficient in using computerized systems and maintaining customer contact.

Responsibilities

• Assist the Dealership Managers and Service/Warranty Advisors.
• Implement and control processes regarding Warranty and Customer Follow Up.
• Maintain customer contact system and ensure claims are processed efficiently.

Skills

Organizational skills

Attention to detail

Strong communication skills

Customer service

Microsoft Office proficiency

Job description

H.R. Owen, the UK’s leading luxury automotive dealer group, is seeking a Service Administrator to work with Rolls Royce, Cranbourne House, Potters Bar. The right candidate will have the organisational skills, efficiency and knowledge required for working with the Service Department to the benefit of the department and dealership, plus an ability to maintain and improve personal product and technical knowledge are key attributes of our ideal candidate.

The Rolls Royce Service Administrator will need to assist the Dealership Managers and Service/Warranty Advisors, implementing and controlling processes with regards to Warranty, Customer Follow Up, Manufacturer’s Aftersales policies and Dealership Administration programmes. The enormously experienced H.R. Owen Rolls Royce team will offer support, advice and regular training activities to develop candidates to the highest level possible.

The type of person we are looking for

• You will be able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems.
• You will have strong written and verbal communication skills, and will be able to accurately use computerized systems where possible
• You will be able to deliver the highest levels of customer service to both external customers and the internal Service Department, maintaining the customer contact system.
• You will have a passion for the luxury industry, be able to recognise excellence and have good knowledge of the brands H.R. Owen work with.
• You will be confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook).
• You will have outstanding interpersonal skills. You will communicate regularly with a wide range of people at all levels across the company.
• You will have up to date knowledge of Service/Warranty Procedures to ensure any claims are processed fairly and as quickly as possible.