SENIOR SPECIALIST (Quality Account Manager)

Nebosh; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading awarding organization in the UK is seeking a Senior Specialist (Quality Account Manager) to oversee the quality and performance of Learning Partners. The successful candidate will monitor metrics, analyze performance data, and foster relationships with partners to ensure high standards. The role requires strong communication, analytical abilities, and experience in vocational education. Competitive benefits include 25 days’ annual leave, increasing with service.

Benefits

25 days’ annual leave increasing with service

Qualifications

• High levels of integrity and professionalism, with attention to detail.
• Experience in developing relationships with senior stakeholders.
• Ability to produce written reports in high standard English.

Responsibilities

• Monitor the performance and quality of delivery by Learning Partners.
• Analyse Learning Partner metrics and tutorial performance.
• Produce improvement plans and coordinate with Learning Partners.
• Conduct regular calls to improve relationships with Learning Partners.
• Produce monthly highlight reports/KPIs.

Skills

Understanding and experience in vocational education

Integrity and professionalism

Effective relationship management

Ability to work under pressure

Strong analytical background and Excel skills

Excellent communication skills

Collaborative approach

Support for Learning Partner Quality section

Job description

SENIOR SPECIALIST (Quality Account Manager) LPQ17

Join Us at the UK’s top Awarding Organisation - NEBOSH

What is the role?

Quality Account Manager

Who are we?

The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation, which provides health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals as well as individuals at all levels in the workplace.NEBOSH qualifications are highly respected by governments, employers and our learners.

Our Vision -

We enable and inspire the world of work and wider environment to be a safer and healthier place.

Our Mission

We provide world-class and accessible, health, safety, environment, risk and wellbeing qualifications and services.

What is the role?

As a Quality Account Manager you will monitor the performance and quality of delivery of NEBOSH services by Learning Partners on a regional basis, to address any issues identified and to liase with Learning Partners to facilitate improvement.

Key Responsibilities

• Monitoring

Identify and collect data that may indicate unusual Learning Partner activity (for example rapid LP growth, unusual spikes in registration, unacceptable tutor : learner ratios, pass rates, malpractice rates, learner locations). Identify any advertising / marketing that does not comply with NEBOSH requirements.

Collate schedule of all online tutorial sessions being delivered and observe a representative sample for each Learning Partner in the assigned region.

• Analysis & investigation

Analyse Learning Partner metrics and tutorial performance to enable early identification and investigation of any potential problem behaviour.

• Intervention

Produce improvement plans, assigning actions to Learning Partners ensuring these are completed. Report significant issues and risks directly to the Head of Learning Partner Performance and act upon these issues as agreed.

Conduct regular calls / meetings with Learning Partners to improve understanding of Learning Partner needs, identify quality improvement opportunities and build better working relationships between Learning Partners and NEBOSH.

• Reporting

Production of monthly highlight reports / KPIs

KEY SKILLS:

• Understanding and experience of working in the vocational educational and training sector
• High levels of integrity and professionalism, and attention to detail
• Experience of developing and maintaining effective working relationships externally, with senior stakeholders.
• Ability to work under pressure, and to deal with difficult situations via email and in person/video call
• A strong analytical background, Excel skills and the ability to manipulate, interpret and present data
• Excellent communication skills. Ability to produce written reports to a high standard of English. A second, relevant language would be beneficial.
• Willingness and ability to support / collaborate with other Quality Account Managers
• Willingness and ability to support other sections of the Learning Partner Quality section in the completion of their tasks as required

What next?

If NEBOSH has caught your attention and the role profile sounds like something you could succeed in; we would love to hear from you.

Please send us your CV with a covering letter detailing why you should be considered for this role.

We welcome applications from candidates of all backgrounds and experiences.

Other benefits

• 25 days’ annual leave increasing with service