Senior Software Engineer II, Backend - Customer Journey Product Line

HubSpot, Inc.; United Kingdom; On-site; USD 120,000 - 150,000; Full time

Job summary

A leading software company in Cambridge is seeking a Senior Software Engineer II for the Customer Journey Product Line. The ideal candidate will have over 7 years of experience in backend engineering, working with teams to create scalable services that enhance user experiences. This role focuses on developing intelligent search systems to improve customer interactions across the platform. Competitive salary and benefits offered.

Qualifications

• 7+ years of backend engineering experience, ideally in a modern, cloud-based environment.
• Experience designing and scaling distributed systems, search services, and APIs.
• Ability to write clean, maintainable code following best practices.

Responsibilities

• Design, build, and maintain scalable backend services for global search.
• Collaborate closely with cross-functional teams to deliver context-aware search results.
• Contribute to the architecture of systems handling large-scale data.

Skills

Backend engineering experience

Proficiency in Java, Kotlin, or similar JVM-based languages

Designing and scaling distributed systems

Building reliable and observable systems

Solving challenges involving search relevance

Clear communication

Job description

Join to apply for the Senior Software Engineer II, Backend - Customer Journey Product Line role at HubSpot

About The Customer Journey Product Line
At HubSpot, the Customer Journey Product Line (CJPL) is reimagining how customers experience HubSpot from their very first interaction through their long-term success. We believe every customer—regardless of size, tier, or skill—should find value immediately, build momentum quickly, and see outcomes grow over time.
We’re creating a continuous journey that blends onboarding with everboarding: an adaptive system that not only helps customers get started but also guides them as their needs evolve. Our goal is to deliver intelligent, context-aware experiences that reduce friction, anticipate what’s next, and scale seamlessly—without relying on human intervention.
About The Global Search Team
This role sits within HubSpot’s Global Search team, part of the Customer Journey Product Line. Global Search is one of the most visible and widely used experiences in HubSpot, helping users find exactly what they need across CRM, Marketing, Sales, Service, and CMS. It is a core, highly scalable system touched by nearly every HubSpot user every day.
The Global Search team builds and operates the backend systems that power discovery, navigation, and contextual recommendations throughout the platform. Our mission is to make it effortless for users to find information and take action so they can stay focused on getting their work done. Working on this team means solving challenges in search relevance, indexing, data modeling, and distributed systems at scale, all while delivering a fast, intuitive experience that grows with our customers.

What You’ll Do

• Design, build, and maintain scalable backend services that support global search and discovery experiences across the HubSpot platform.
• Collaborate closely with product managers, frontend engineers, and data teams to deliver reliable, intelligent, and context-aware search results.
• Contribute to the architecture of distributed systems that handle large-scale data indexing, query optimization, and personalization.
• Improve system reliability, observability, and performance across services that touch millions of customers daily.
• Write clean, maintainable, and well-tested code while applying best practices in API design, data modeling, and service architecture.
• Help guide technical direction and contribute to long-term engineering decisions that shape the evolution of HubSpot’s Global Search platform.
• Participate in code reviews, technical discussions, and mentorship opportunities within the team.

We’re Looking For Someone Who

• Has 7+ years of backend engineering experience, ideally in a modern, cloud-based environment.
• Is proficient in one or more of HubSpot’s backend languages and frameworks (Java, Kotlin, or similar JVM-based languages).
• Has experience designing and scaling distributed systems, search services, and APIs.
• Understands how to build reliable, observable systems that can evolve quickly and safely.
• Thrives on solving challenges involving search relevance, data flow, indexing, and performance at scale.
• Communicates clearly and works collaboratively across engineering, product, and design teams.
• Is excited about building intelligent, adaptive systems that make finding information effortless for users.

Why This Role Matters

Global Search is central to how millions of HubSpot users get work done every day. It is the entry point to discovering contacts, deals, content, and tools across the platform, connecting users to the information they need to take action quickly. As part of this team, you’ll have a direct impact on usability, productivity, and customer success across HubSpot.
By helping users find what they need instantly, you’ll empower them to unlock value faster and keep their momentum going. The Global Search team’s work reaches nearly every HubSpot customer, making it one of the most critical and rewarding systems to work on within the company.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development