Senior Service Enablement Lead – Transitions & Readiness (Hybrid)

Smart Data Communications Company; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading smart energy network provider is seeking a Senior Service Enablement Manager in Manchester. In this critical leadership role, you will drive service transitions and operational readiness, ensuring smooth execution and continuous improvement. The ideal candidate will have a deep understanding of ITIL frameworks and proven experience in handling large-scale service introductions. This position offers competitive salaries, performance bonuses, and a supportive hybrid work environment.

Benefits

Competitive salary

Performance bonuses

Pension

Private healthcare

Flexible work policy

Qualifications

• Experience leading service transitions and operational readiness in complex environments.
• Ability to influence stakeholders and foster collaboration across teams.
• Experience in risk-based decision-making and RAID management.

Responsibilities

• Lead service transition and operational readiness activities across multiple teams.
• Own and improve service enablement frameworks.
• Act as primary escalation point during hypercare.

Skills

Deep understanding of ITIL frameworks

Proven experience in complex service introductions

Strong leadership and stakeholder management skills

Experience in incident/problem management

Familiarity with project/service management tools

Tools

PRINCE2

Agile

Job description

A leading smart energy network provider is seeking a Senior Service Enablement Manager in Manchester. In this critical leadership role, you will drive service transitions and operational readiness, ensuring smooth execution and continuous improvement. The ideal candidate will have a deep understanding of ITIL frameworks and proven experience in handling large-scale service introductions. This position offers competitive salaries, performance bonuses, and a supportive hybrid work environment.