Senior Service Design Lead (Hybrid)

Bupa; Salford; Hybrid; GBP 65,000; Full time

Job summary

A leading health insurer is hiring a Lead Service Designer in Salford. This full-time role involves leading design projects, mentoring a design team, and improving customer experiences using a user-centered approach. The position offers hybrid working and a salary up to £65,000, alongside various health and wellness benefits. Candidates should have extensive experience in service design and a collaborative mindset. Applications from diverse backgrounds are encouraged to foster inclusivity.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Performance-based bonus

Onsite gym access or local discounts

Qualifications

• 5+ years in service and product design.
• Experience leading design projects in an agile environment.
• Ability to manage and mentor designers.

Responsibilities

• Lead projects and establish service design at Bupa.
• Work collaboratively with the design team and stakeholders.
• Generate concepts for new service propositions.

Skills

Strong service design skills

User-centered design mindset

Facilitation abilities

Experience with Figma

Analytical thinking

Education

Relevant design qualifications

Tools

UserTesting.com

Figma

Job description

A leading health insurer is hiring a Lead Service Designer in Salford. This full-time role involves leading design projects, mentoring a design team, and improving customer experiences using a user-centered approach. The position offers hybrid working and a salary up to £65,000, alongside various health and wellness benefits. Candidates should have extensive experience in service design and a collaborative mindset. Applications from diverse backgrounds are encouraged to foster inclusivity.