Senior SaaS Solutions Consultant (Hybrid)

WalkMe; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital adoption company in the UK seeks a Senior Professional Services Consultant to lead product implementation for clients. The role involves designing solutions, consulting on user experiences, and managing projects to ensure successful delivery. Ideal candidates should have a strong understanding of user behaviour and at least 5 years in Professional Services, along with a Bachelor's degree. This position promotes a hybrid work culture with opportunities for professional development and wellness initiatives.

Benefits

Hybrid Work Arrangement

Wellness reimbursements

Professional Development opportunities

Generous annual leave policy

Qualifications

• 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Attention to detail, ensuring WalkMe elements are user‑friendly.

Responsibilities

• Design and build interactive experiences for customer onboarding.
• Consult with customers to improve user experiences.
• Lead end-to-end WalkMe projects within scope and budget.
• Monitor data and analyse user feedback for optimization.
• Conduct training sessions for customers on best practices.
• Troubleshoot issues related to WalkMe implementations.

Skills

User behaviour understanding

Analytical mindset

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

A leading digital adoption company in the UK seeks a Senior Professional Services Consultant to lead product implementation for clients. The role involves designing solutions, consulting on user experiences, and managing projects to ensure successful delivery. Ideal candidates should have a strong understanding of user behaviour and at least 5 years in Professional Services, along with a Bachelor's degree. This position promotes a hybrid work culture with opportunities for professional development and wellness initiatives.