Senior Registration Services Lead

Gloucestershiremusic; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in Cheltenham is seeking a Senior Registration Support Officer to manage a team while ensuring excellent customer service. This full-time role involves overseeing staff, handling complex inquiries, and introducing innovative solutions within a busy public-facing environment. Ideal candidates will have management experience and strong interpersonal skills. The organization offers a supportive environment and numerous benefits, including annual leave and career development opportunities.

Benefits

25.5 days annual leave

Family friendly employer benefits

Career development opportunities

Local Government Pension Scheme

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Proven experience managing and recruiting staff effectively.
• Ability to develop policies and procedures for quality control.
• Experience handling complaints and feedback via various channels.

Responsibilities

• Lead and manage a team of approximately 18 Registration Support Officers.
• Deliver excellent customer service through various communication channels.
• Support the team with innovative, digital changes and improvements.

Skills

Management experience

Interpersonal skills

Problem-solving skills

Proficiency in ICT

Customer service skills

Flexibility

Resilience

Job description

A local government council in Cheltenham is seeking a Senior Registration Support Officer to manage a team while ensuring excellent customer service. This full-time role involves overseeing staff, handling complex inquiries, and introducing innovative solutions within a busy public-facing environment. Ideal candidates will have management experience and strong interpersonal skills. The organization offers a supportive environment and numerous benefits, including annual leave and career development opportunities.