Senior Product & Program Manager, Customer Experience

Amazon.com, Inc.; Remote; GBP 75,000 - 95,000; Full time

Job summary

A global technology company is seeking a Senior Product/Program Manager for their Customer Experience team to enhance customer interactions and drive product strategies. The role requires 5+ years of related experience, strong analytical and communication skills, and an ability to manage multiple priorities. The ideal candidate will work cross-functionally, delivering exceptional customer experiences and operational rigor. This position allows for a dynamic and fast-paced work environment where innovation thrives.

Qualifications

• 5+ years of experience in product or program management.
• Experience in managing priorities and product delivery.
• Excellent written and verbal communication skills.

Responsibilities

• Drive innovative customer experience enhancements.
• Collaborate with cross-functional teams to create strategies.
• Hold program stakeholders accountable to high standards.

Skills

Product or program management

Analytical skills

Strong communication skills

Interpersonal skills

Attention to detail

Tools

SQL

Job description

Senior Product/Program Manager, Customer Experience

Job ID: 3154894 | Amazon Commercial Services Pty Ltd

Are you an Owner and a Builder who can help grow the Amazon business in Australia? Are you passionate about working with product and technology/engineering teams to enhance the on‑site customer experience, to bring Amazon's best features and functionality to Australia, and to build tools that drive success for both drain internal teams and external partners?

Amazon is looking for a driven product manager to join our Customer Experience PM team for the Australia Stores organization. If you'd like to help us build the place to find Smile always by clicking!

Role location is Sydney, Australia.

Key Job Responsibilities

• Be passionate about customer experience, and delivering innovative enhancements on behalf of our customers
• Be comfortable with ambiguity, and be willing to "roll up your sleeves" and operate with limited guidance
• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non‑tech
• Bring analytical horsepower, including AI capability, Excel (and ideally SQL) skills, and a deep curiosity about how things work
• Be commercially savvy and have excellent business judgement
• Bring operational rigor, holding your program stakeholders accountable to the highest of standards

A day in the life

Your day will be a blend of strategic thinking and hands‑on problem solving. You'll collaborate with cross‑functional teams, dive deep into customer insights, and craft product strategies that elevate the online shopping journey. Expect to switch between big‑picture planning and detailed execution, always with a focus on creating exceptional customer experiences.

About the team

Your team thrives on owned teamwork, Coppodor and decision making. They host a range of initiatives that create invisible benefits for end users.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development, or technology experience
• Experience owning/driving roadmap strategy and definition
• Experience with end‑to‑end product delivery
• Experience with feature delivery and trade‑offs of a product
• Experience as a product manager or owner
• Experience in managing multiple, competing priorities simultaneously
• Extremely strong written and verbal communication skills
• High attention to detail

Preferred Qualifications

• Experience influencing senior leadership through data‑driven insights
• Experience working across functional teams and senior stakeholders
• SQL skills highly desirable
• coercion to rumor? ability to operate simultaneously and effectively in both tactical and strategic modes
• P&L management and/or product development and GTM experience

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Equal Opportunity and Disability Accommodations

شنا

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legallyებული protected status. If you have a disability andದಲು need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.