Senior Operations Manager

Equans Group; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading energy services company is seeking a Senior Operations Manager for their North Middlesex University Hospital site in the UK. This full-time role involves overseeing Hard FM services, managing operational staff, and ensuring compliance with budgetary and service standards. Ideal candidates will have a background in facilities management, preferably within healthcare, and possess excellent management and communication skills. A competitive salary and comprehensive benefits package are offered.

Benefits

25 days annual leave

Life Cover equivalent to 2 times annual salary

Gym membership discounts

Holiday purchase scheme

Access to employee networks

Qualifications

• Proven background in Facilities Management.
• High level of verbal and written skills.
• Ability to work with stakeholders in a multi-disciplinary environment.

Responsibilities

• Facilitate Hard FM activities and manage operational staff.
• Ensure compliance with Service Level Standards.
• Manage procurement and negotiate with suppliers.

Skills

Facilities Management

Healthcare experience

Commercial awareness

Verbal and written skills

Team management

Education

Relevant qualification in Facilities Management

Job description

Equans is looking for a Senior Operations Manager to join our team at North Middlesex University Hospital on a permanent basis. This is a full‑time role working 40 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package.

The purpose of the role is to facilitate the Hard FM activities undertaking the functional, technical and management aspects of the FM contract with respect to planned/reactive maintenance, minor project work and the Forward Capital Maintenance Programme requirements.

The post holder will be responsible for operational staff, budgets and performance of sub‑contractors within this work stream and maintain a close liaison with the Client FM Function to ensure day‑to‑day requirements of delivering the FM contract are met. To be responsible for contractual performance in accordance with agreed budgets, compliance with the Service Level Standards; whilst continually enforcing cost efficiencies, maximizing received.

The ideal candidate will have previous experience in hard FM, PFI, excellent management abilities and a strategic thinker.

What will you deliver?

• To deliver high quality Hard FM services ensuring adding value, increased productivity, and cost efficiencies wherever possible and encourage innovation from staff to provide on‑going service improvements
• To recruit, select, motivate and manage the Hard FM services teams (where appropriate) and ensure an ongoing development to the highest standards of professionalism and customer service
• Responsible for the management of planned maintenance regimes
• Manage resource requirements for the Hard FM services, including the provision of labour and materials
• Use of and administration of maintenance I.T. Systems i.e. Labour Management Systems, Building Management Systems, Planned Preventative Management Systems and Stock Control System to ensure the efficient utilisation of staff and resources. To maintain assurance and accuracy of database
• Liaise with the Procurement department on negotiating with suppliers to ensure conformity with Company requirements and maximise economies
• Assist in the development of capital replacement programmes for plant and equipment in line with technological developments and PPM best practice
• Undertake specialised projects as detailed by the General Manager
• Prepare specifications for sub contracted works and maintenance contracts
• Responsible for organisation and implementation of a rostered 24 hour shift system, Emergency Cover and on‑call service during non‑working hours, weekends and bank holidays. Be part of the Duty Manager on call rota
• To formulate suitable strategies, in conjunction the general manager to meet the demands of service provision, ongoing improvement, and adaptation to changing processes and environments
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets and take remedial action where appropriate. To maximise profitability of operations and deliver ongoing cost savings

What can we offer you?

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Proven background in Facilities Management
• A proven track record working in Healthcare-Desirable
• Previous experience with PFI
• Mechanical bias-Desirable
• Strong Commercial awareness
• Ability to show understanding of Local Authority legislation
• High level of verbal, written and numeric skills and must be computer literate.
• Must be able to work with all stakeholders and operational staff, be self‑motivating, able to work on own initiative, liaise and delegate effectively with staff operating in a multi‑disciplinary environment

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.