Senior Live QA Lead - Total War Games

SEGA; Horsham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading video game developer is seeking a Senior Live QA Technician in Horsham to support the launch and maintenance of its Total War games. The ideal candidate will possess strong communication and organizational skills, have experience in customer support, and be familiar with gaming development processes. Responsibilities include defect monitoring, task prioritization, and collaboration with development teams to enhance game quality. This role offers hybrid working options and a range of benefits.

Benefits

Health and dental insurance

Annual discretionary bonus

Public transportation card

Free games and merchandise

Free daily breakfast

Wellbeing support program

Qualifications

• Proficient in time management and able to adapt to change.
• Customer support experience that demonstrates understanding of player needs.
• Ability to communicate clearly and prioritize information.
• Previous experience in Senior QA or Technical Customer Support.
• Knowledge of the development process and disciplines involved.

Responsibilities

• Monitor and report defects reported by the community.
• Support game launches and provide feedback to stakeholders.
• Ensure titles are supported pre and post-release.
• Prioritize tasks and work independently as required.

Skills

Strong communication skills

Organisational skills

Customer support experience

Time management

Familiarity with PC video games

Experience with Total War titles

Experience using bug tracking software (e.g. Jira)

Tools

Microsoft Office Suite

Job description

A leading video game developer is seeking a Senior Live QA Technician in Horsham to support the launch and maintenance of its Total War games. The ideal candidate will possess strong communication and organizational skills, have experience in customer support, and be familiar with gaming development processes. Responsibilities include defect monitoring, task prioritization, and collaboration with development teams to enhance game quality. This role offers hybrid working options and a range of benefits.