Senior IT Services Leader — Growth & Delivery

Computacenter Holding GmbH; East Midlands; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading IT services provider in the UK is seeking a Senior Service Manager to oversee service delivery to customers. This role involves leading a virtual team, managing key stakeholder relationships, and aligning services with customer objectives. The ideal candidate will have extensive experience in IT service management, strong leadership capabilities, and a genuine interest in both personal and team development. This position offers a hybrid working model between Derby and London and focuses on driving excellence in service delivery and customer satisfaction.

Qualifications

• Experience of working in a customer aligned service management role within the IT services industry.
• Experience of leading a team.
• Strong understanding of customer strategy, industry trends, and business objectives.

Responsibilities

• Accountable for all services delivered to customers.
• Drive growth in Contractual and Professional Services.
• Manage customer relationships and engagement at a senior level.

Skills

Customer strategy understanding

Relationship-building skills

Commercial acumen

Team leadership

IT service management experience

Job description

A leading IT services provider in the UK is seeking a Senior Service Manager to oversee service delivery to customers. This role involves leading a virtual team, managing key stakeholder relationships, and aligning services with customer objectives. The ideal candidate will have extensive experience in IT service management, strong leadership capabilities, and a genuine interest in both personal and team development. This position offers a hybrid working model between Derby and London and focuses on driving excellence in service delivery and customer satisfaction.