Senior IT Service Desk Lead — 1st/2nd Line Support

Thinkross; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A progressive organization in IT support is seeking a Senior ICT Service Desk Technician to join their team in Nottingham, England. You will provide 1st and 2nd line technical support while managing incidents and change requests in a dynamic environment. This full-time role emphasizes collaboration and continuous improvement within the ICT sector, offering competitive benefits and a strong culture of employee growth and well-being.

Benefits

Agile working

Private healthcare options

Discount schemes

Opportunities for personal and professional growth

Flexible workspace

Qualifications

• Experience in providing 1st and 2nd line technical support.
• Ability to manage incidents, problems, and change requests.
• Familiarity with ICT infrastructure and data security controls.

Responsibilities

• Provide maintenance and support for ICT infrastructure.
• Implement support services within the ICT team.
• Manage end-to-end incidents and problems.

Skills

Technical support

Incident management

Collaboration

ICT strategy development

Job description

A progressive organization in IT support is seeking a Senior ICT Service Desk Technician to join their team in Nottingham, England. You will provide 1st and 2nd line technical support while managing incidents and change requests in a dynamic environment. This full-time role emphasizes collaboration and continuous improvement within the ICT sector, offering competitive benefits and a strong culture of employee growth and well-being.