Senior Head of Customer Service — Contract to Dec 2026

Tilia Homes Ltd; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading UK housebuilder is looking for a Head of Customer Services to join their Northern regional office until December 2026. The role involves overseeing customer service delivery, managing defect processes, and ensuring compliance with health and safety regulations. The ideal candidate should have a strong background in construction, proven team leadership, and exceptional communication skills. This position offers an opportunity to contribute to a customer-focused team committed to delivering high-quality homes across the UK.

Benefits

4 x Life Assurance

26 days holiday

Employee Assistance Programme

Qualifications

• Experience in construction defect procedures is required.
• Ability to manage expectations and communicate effectively with customers.
• Strong organization skills to track and report defects.

Responsibilities

• Manage the Department for customer service delivery in the region.
• Work with construction teams to ensure quality handover.
• Assess and manage process regarding defects with subcontractors.

Skills

Technical knowledge of Construction build processes

Proven record of leading and developing a team

Understanding of Health and Safety practices

Ability to plan and manage multiple projects

Job description

A leading UK housebuilder is looking for a Head of Customer Services to join their Northern regional office until December 2026. The role involves overseeing customer service delivery, managing defect processes, and ensuring compliance with health and safety regulations. The ideal candidate should have a strong background in construction, proven team leadership, and exceptional communication skills. This position offers an opportunity to contribute to a customer-focused team committed to delivering high-quality homes across the UK.