Senior Head of Client Success & Account Management

Konker Ltd; Manchester; Hybrid; GBP 50,000; Full time

Job summary

A fast-growing SaaS company based in the UK is seeking a Head of Account Management and Client Success to lead a multi-disciplinary team. This hybrid role focuses on people development and client outcomes while managing a small portfolio of key accounts. Ideal candidates will have experience in SaaS and a strong track record in client-facing roles. The position includes a £50,000 salary and offers opportunities for international travel and continued professional development.

Benefits

£50,000 salary DOE

Hybrid working

Regular international travel opportunities

23 days holiday plus bank holidays

Private healthcare including dental, optical and mental health support

Ongoing progression and structured development

Qualifications

• Strong people leader prioritizing coaching, development, and culture.
• Experience managing teams across multiple locations.
• Background in Client Success, Account Management, or similar roles.
• Experience in SaaS, retail technology, or digital services is ideal.
• Commercially aware with experience influencing retention and growth.

Responsibilities

• Lead, coach, and develop a multi-disciplinary Client Success team.
• Set clear goals and translate company strategy into actionable plans.
• Support the team with escalations and complex client issues.
• Oversee SEO, digital campaign delivery, and account performance.
• Manage a small portfolio of key accounts.

Skills

People leadership

Client Success

Analytical thinking

Stakeholder management

Communication skills

Job description

A fast-growing SaaS company based in the UK is seeking a Head of Account Management and Client Success to lead a multi-disciplinary team. This hybrid role focuses on people development and client outcomes while managing a small portfolio of key accounts. Ideal candidates will have experience in SaaS and a strong track record in client-facing roles. The position includes a £50,000 salary and offers opportunities for international travel and continued professional development.