Senior Flex Account Manager - Hybrid & Remote Energy

Shell group; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading energy provider in Milton Keynes seeks a Senior Flex Account Manager to manage key relationships and ensure positive customer experiences. The role requires expertise in contract management and customer service within the I&C energy sector. You will oversee contract revenue delivery, ensuring effective onboarding and communication with clients, while working in a hybrid model that includes desk-based tasks and client meetings.

Benefits

Flexible working hours

Competitive salary

Paid parental leave

Professional development opportunities

Qualifications

• Significant experience in customer service or account management.
• Experience with industry standard CRM systems for operational delivery.
• Strong knowledge of I&C energy market.
• Commercial awareness with analytical skills.

Responsibilities

• Establish strong customer relationships and ensure positive experiences.
• Deliver expected contract cash flow and margin retention.
• Provide proactive support for customer queries, requests, and complaints.
• Prepare accurate and timely invoices for flex customers.

Skills

Customer service

Account management

Interpersonal skills

Analytical skills

Attention to detail

Tools

Junifer

Job description

A leading energy provider in Milton Keynes seeks a Senior Flex Account Manager to manage key relationships and ensure positive customer experiences. The role requires expertise in contract management and customer service within the I&C energy sector. You will oversee contract revenue delivery, ensuring effective onboarding and communication with clients, while working in a hybrid model that includes desk-based tasks and client meetings.