Senior Flex Account Lead - Energy & I&C (Hybrid)

Shell International; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading energy provider is seeking a Senior Flex Account Manager in Milton Keynes, UK. This role involves managing key relationships and ensuring a seamless customer experience for flexible procurement contracts. Responsibilities include overseeing contract management, invoicing, and client communication while achieving revenue goals. The position promotes a hybrid working environment accommodating both office work and remote flexibility, aiming for proactive customer service excellence and operational efficiency.

Benefits

Flexible working hours

Paid parental leave

Performance-related salary increase

Qualifications

• Significant experience in customer service or account management role with I&C energy suppliers.
• Experience working with Junifer or similar industry-standard CRM.
• Strong I&C Energy market knowledge and experience.

Responsibilities

• Ensure positive customer experience managing Flexible Procurement contacts with Shell Energy UK.
• Deliver expected contract cash flow and margin retention.
• Develop strong inter-personal relationships with key customer contacts.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Interpersonal skills

Commercial awareness

Ability to work under pressure

Strong analytical skills

Tools

Junifer CRM

Job description

A leading energy provider is seeking a Senior Flex Account Manager in Milton Keynes, UK. This role involves managing key relationships and ensuring a seamless customer experience for flexible procurement contracts. Responsibilities include overseeing contract management, invoicing, and client communication while achieving revenue goals. The position promotes a hybrid working environment accommodating both office work and remote flexibility, aiming for proactive customer service excellence and operational efficiency.