Senior Experience Designer — Lead UX for Enterprise CRM

University of Newcastle; Newcastle upon Tyne; On-site; GBP 58,000 - 68,000; Full time

Job summary

A prominent educational institution in Newcastle upon Tyne is seeking a Senior Experience Designer to lead design efforts for a complex CRM project. The role involves facilitating user research and design, guiding project teams, and enhancing service experiences. Applicants should have strong expertise in user experience and service design, with effective communication skills ensuring stakeholder engagement. This full-time position is based onsite and offers competitive remuneration and flexible working arrangements.

Benefits

17% superannuation

Flexible working arrangements

Additional holiday and personal leave

Discounts on health insurance and gym memberships

Wellness programs

Qualifications

• Proven experience in user experience and service design.
• Experience in complex problem-solving environments.
• Skilled in engaging stakeholders at all levels.

Responsibilities

• Lead user research and design processes.
• Provide design leadership to cross-practice teams.
• Facilitate co-design workshops and produce service blueprints.

Skills

User experience design

Service design

Problem-solving skills

Communication

Tools

Microsoft Dynamics

Job description

A prominent educational institution in Newcastle upon Tyne is seeking a Senior Experience Designer to lead design efforts for a complex CRM project. The role involves facilitating user research and design, guiding project teams, and enhancing service experiences. Applicants should have strong expertise in user experience and service design, with effective communication skills ensuring stakeholder engagement. This full-time position is based onsite and offers competitive remuneration and flexible working arrangements.