Senior Escalations Specialist & Customer Advocate

ASOS; Watford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading online fashion retailer in the UK seeks a Customer Escalations Specialist to deliver exceptional customer experiences. Responsibilities include managing complex escalations and collaborating with stakeholders to improve processes. Candidates should have experience in customer care and strong communication skills. The role requires empathy and problem-solving abilities, offering an inclusive workplace and a range of benefits, including an employee discount and 25 days of annual leave.

Benefits

Employee discount

25 days paid annual leave

Performance-related bonus

Private medical care scheme

Qualifications

• Experience in customer care and complaints handling.
• Exceptional written and verbal communication skills.
• Ability to handle sensitive situations professionally.

Responsibilities

• Handle complex customer escalations across various channels.
• Manage high-visibility escalations with professionalism.
• Provide clear updates to external partners.

Skills

Empathy

Communication skills

Problem-solving

Attention to detail

Job description

A leading online fashion retailer in the UK seeks a Customer Escalations Specialist to deliver exceptional customer experiences. Responsibilities include managing complex escalations and collaborating with stakeholders to improve processes. Candidates should have experience in customer care and strong communication skills. The role requires empathy and problem-solving abilities, offering an inclusive workplace and a range of benefits, including an employee discount and 25 days of annual leave.