Senior Data Analyst (Marketing: Customer & CRM)

uSwitch Communications Ltd; City of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading UK service provider is seeking a Senior Data Analyst to join their Marketing Analytics team. This role involves driving data-informed decisions across marketing verticals, optimizing the customer journey, and collaborating with stakeholders. Applicants should have proficiency in SQL, experience in CRM analytics, and strong communication skills. The position offers a hybrid working model and a range of benefits including a yearly bonus, pension contributions, and private medical cover.

Benefits

10% discretionary yearly bonus

Hybrid working with 2 office days a week

Employer matching pension contributions up to 7.5%

Work from Home budget of £300

25 days holiday, increasing to 30 days

Private medical cover and dental plans

Free gym access and employee discounts

Learning and training budget

Qualifications

• Senior analyst experience in a CRM or customer‑focused analytical role.
• Strong communication skills to scope projects and present to stakeholders.
• Proficiency in SQL; experience with Python for automation is a plus.

Responsibilities

• Drive decision‑making across the company with data insights.
• Monitor, report and diagnose KPI trends.
• Develop analytical tools and models.

Skills

SQL

Python

Communication skills

Experience with BI tools like Tableau

Ability to build complex models

Strong prioritization

Tools

Tableau

Git

dbt

Job description

Senior Data Analyst (Marketing: Customer & CRM)

Join Uswitch, a leading UK service provider, as a Senior Data Analyst in our Marketing Analytics team.

Hybrid: Tuesdays and Thursdays in our London office. Location: London.

Department: Data & Analytics.

At Uswitch, we aim to be the UK’s favourite way to choose and manage home‑life essentials. We’re looking for talented individuals who want to make a positive impact on people's lives by simplifying complex consumer marketplaces and helping customers save money on utility bills and finance products.

The Role

As a Senior Customer & CRM Analyst, your insights will drive decision‑making across the company, impacting strategy and identifying opportunities that benefit the business. You’ll work across marketing verticals on a broad range of challenges and will have the opportunity to work on different projects throughout your time with Uswitch.

What You’ll Be Working On

You’ll join our Marketing Analytics team, focusing on all marketing channels from Brand to Paid Search. Your goal is to build a best‑in‑class customer experience by unlocking data insights across touchpoints, campaigns, and activity.

• Deepen our understanding of CRM programmes and optimise the customer journey in partnership with marketing teams.
• Collaborate with and influence relevant marketing stakeholders to make more informed data‑guided decisions.
• Monitor, report and diagnose KPI trends, automate where possible, and proactively identify risks and opportunities.
• Develop analytical tools and models to improve our capabilities.

What We’re Looking For

• Proficiency in SQL; experience with Python for automation, modelling and experimentation is a plus.
• Senior analyst experience in a CRM or customer‑focused analytical role.
• Strong communication skills – scope projects, disseminate results and instill confidence in stakeholders of varied backgrounds.
• Experience with data BI tools such as Tableau (Git, dbt – nice to have).
• Ability to build complex operational & financial models, synthesise recommendations and present to senior executives.
• Strong prioritisation and urgency; ability to distinguish urgency from importance.

Our Commitment To You

We are dedicated to creating inclusive, user‑friendly products that deliver positive outcomes for all customers. Our diverse teams reflect our community.

What We Offer

• 10% discretionary yearly bonus and yearly pay reviews.
• Hybrid working: 2 in‑office days per week, up to 22 days per year working from anywhere.
• Employer matching pension contributions up to 7.5%.
• A one‑off £300 “Work from Home” budget.
• Excellent maternity, paternity, shared parental and adoption leave policy.
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year.
• Private medical cover, critical illness cover, dental plans and employee assistance programme.
• Free gym access, employee discounts.
• Learning and training budget.
• Electric vehicle and cycle to work schemes.
• Regular events – team socials and company‑wide events.
• Interview process uses Metaview for note‑taking; you can opt out.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Technology, Information and Internet