Senior CX Solutions Engineer (Genesys Cloud)

Kerv; United Kingdom; On-site; GBP 45,000 - 70,000; Full time

Job summary

A next-generation customer service provider in the UK is looking for a Professional Service Engineer with strong expertise in GenesysCloud solutions. The successful candidate will onboard new customers, enhance existing setups, and ensure the delivery of high-quality services. Essential qualifications include proven project experience in a consultancy role, a GenesysCloud Professional certification, and the ability to engage confidently with customer teams. The role may involve travel for customer engagements and training. This position offers an exciting opportunity to shape customer experiences with cutting-edge technology.

Qualifications

• Proven experience delivering multiple end-to-end GenesysCloud customer projects in a consultancy role.
• Strong experience translating discovery outputs into structured requirements and solution documentation.
• Confident communicator, able to engage with customer stakeholders.

Responsibilities

• Onboard new customers and enhance existing services.
• Configure GenesysCloud and associated systems.
• Lead customer discovery workshops to gather requirements.

Skills

Customer discovery

GenesysCloud configuration

Telephony and VoIP knowledge

Documenting requirements

Project delivery management

Communication skills

Education

GenesysCloud Professional (GCP) certification

Tools

GenesysCloud

CRMs

Job description

A next-generation customer service provider in the UK is looking for a Professional Service Engineer with strong expertise in GenesysCloud solutions. The successful candidate will onboard new customers, enhance existing setups, and ensure the delivery of high-quality services. Essential qualifications include proven project experience in a consultancy role, a GenesysCloud Professional certification, and the ability to engage confidently with customer teams. The role may involve travel for customer engagements and training. This position offers an exciting opportunity to shape customer experiences with cutting-edge technology.