Senior CX Journey Strategy Lead

Northampton Business Directory; Milton Keynes; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

An international financial institution is looking for a Customer Journey Strategy Manager to enhance exceptional customer experiences across critical journeys. The successful candidate will design end-to-end services, drive collaboration across teams, and integrate the latest customer experience trends. Candidates must have a strategic mindset, extensive experience in customer journey mapping, and a proficiency in tools like Figma and Adobe Analytics. This role can be based in multiple UK locations including London, Manchester, or Northampton.

Qualifications

• Experience with strategic journey transformation.
• Track record in cross-functional environments.
• Proficient in customer data analysis.

Responsibilities

• Drive the development of customer journey strategies.
• Create design assets for business outcomes.
• Analyze customer data to identify pain points.

Skills

Strategic mindset

Stakeholder management

Customer journey mapping

Design thinking methodologies

Commercial acumen

CX Tools (Figma, Adobe Analytics, Qualtrics)

Data analysis

Agile working practices

Education

Relevant degree in business or design

Tools

Figma

Adobe Analytics

Qualtrics

Job description

An international financial institution is looking for a Customer Journey Strategy Manager to enhance exceptional customer experiences across critical journeys. The successful candidate will design end-to-end services, drive collaboration across teams, and integrate the latest customer experience trends. Candidates must have a strategic mindset, extensive experience in customer journey mapping, and a proficiency in tools like Figma and Adobe Analytics. This role can be based in multiple UK locations including London, Manchester, or Northampton.