Senior Customer Success Manager – LegalTech Adoption & Renewals

Dubizzle Limited; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading LegalTech company in Manchester is seeking a Customer Success Manager to ensure customer satisfaction and retention. This role involves promoting LEAP software adoption, advocating for customer needs, and analysing customer health metrics. Ideal candidates will have 3-5 years of experience, a legal or accounting background, and exceptional communication skills. Benefits include a competitive salary, generous car allowance, and a supportive company culture focused on innovation. Join to make a significant impact in legal practice productivity.

Benefits

8% pension contribution

Private health insurance

£80 a month gym contribution

Life insurance cover

Professional Development Fund

Enhanced parental leave

PerkBox membership

Cycle to work scheme

25 days holiday plus 8 bank holidays

Free healthy breakfasts and snacks

Dog-friendly office

Qualifications

• Minimum 3-5 years' experience in a similar role.
• Responsible for renewals and quality.
• Nationwide travel approx. 1 to 2 days per week.
• On-site training experience required.

Responsibilities

• Ensure long-term retention of customers and maximise satisfaction.
• Advocate for customer needs and lead issue resolution.
• Contact customers post-install to identify any issues.
• Monitor 'Customer Health' metrics and NPS results.

Skills

Exceptional organisational skills

Superb written & verbal communication

Self-disciplined & self-motivated

Understanding of small law firm's culture

Ability to communicate workarounds simply

Education

Legal or accounting background/qualifications

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Basic Xero

Job description

A leading LegalTech company in Manchester is seeking a Customer Success Manager to ensure customer satisfaction and retention. This role involves promoting LEAP software adoption, advocating for customer needs, and analysing customer health metrics. Ideal candidates will have 3-5 years of experience, a legal or accounting background, and exceptional communication skills. Benefits include a competitive salary, generous car allowance, and a supportive company culture focused on innovation. Join to make a significant impact in legal practice productivity.