Senior Customer Solution Architect

CUJO; Remote; GBP 150,000 - 200,000; Full time

Job summary

A leading cybersecurity solutions provider is seeking a Senior Customer Solution Architect to join their delivery team in the UK. This remote-friendly role involves engaging with customers, designing integrations, and leading technical discussions. Ideal candidates have over 10 years of experience in networking and cybersecurity, with proven customer-facing skills. Join us to drive customer outcomes and enhance solution delivery in the EMEA and AMER regions. Flexible work options and career growth opportunities await you.

Benefits

Flexible Work

Team Gatherings

Career Growth

Performance Bonuses

Referral Rewards

Qualifications

• 10+ years of combined experience in senior technical roles within large ISPs / NSPs.
• Proven experience in customer-facing technical roles.
• Fluency in English (spoken and written) is essential.

Responsibilities

• Engage with customers to understand their business and technical requirements.
• Design and integrate CUJO AI products into customer environments.
• Lead technical workshops and architecture discussions.

Skills

Technical background in networking

Cloud services (preferably AWS)

Cybersecurity

Customer-facing technical roles

Excellent communication skills

Tools

Cloud Infrastructure

API and Mobile SDK integrations

Firmware

Job description

CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes.

About the Role

We are looking for aSenior Customer Solution Architectto join our Delivery team in the UK, supporting customers acrossEMEA and AMER.

This role is a key technical position supportingpre-sales, technical evaluations, integrations, and customer onboarding.You will work closely with prospective and new customers to understand their needs, demonstrate CUJO AI products, and ensure successful end-to-end solution delivery.

As a Senior CSA, you will act as atrusted technical advisor, bridging customerrequirementswith CUJO AI’s products and internal teams. You will collaborate closely with Sales, Product, Engineering, and Delivery to drive successful customer outcomes from pre-sales through onboarding and long-term adoption.

This role reports to the EMEA Delivery team leadership.

Location:This position is remote-friendly. While weideally seek to fill the role in the UK, candidates based in other European countries will also be considered.

In This Role, You Will:

• Engage with customers to understand business and technical requirements and present CUJO AI solutions.
• Design andintegrate CUJO AI products (Cloud, Firmware,APIsand SDKs) into customer environments.
• Lead technical workshops, architecture discussions,solutionevaluationsandproof-of-concept evaluations.
• Deliver tailored demos and architecture walkthroughs.
• Lead proof-of-concepts and technical evaluations.
• Collaborate with Sales, Product, Engineering, and Delivery teams to align on customer needs.
• Contribute to technical documentation, best practices, and solution standards.
• Educate customers and partners on CUJO AI technologies and architectures.
• Ensure a smooth transition from pre-sales to onboarding and delivery.
• Support RFP, RFIs and help position CUJO AI against competitors.

Requirements

WhatWe’reLooking For:

• Strong technical background innetworking, cloud services (preferably AWS), and cybersecurity.
• 10+ years of combined experience in senior technical roles within large ISPs / NSPs or comparable service provider environments.
• Proven experience incustomer-facing technical roles(Solutions Architecture, Pre-Sales Engineering, Technical Consulting).
• Excellent communication, presentation, and documentation skills.
• Proven ability to lead complex technical discussions and solution evaluation.
• Experience withAPIand Mobile SDKintegrations, cloud infrastructure, and firmwareis highly desirable.
• Ability to collaborate effectively acrossEMEA and AMERteams.
• Strong problem-solving skills and proactive mindset.
• Strong stakeholder management capabilities.
• Fluency in English (spoken and written).

What Will Make You Stand Out:

• Proventrack recordof driving customer outcomes, not just successful implementations.
• Experience influencing product roadmap and priorities through customer feedback.
• Ability tooperateas a trusted advisor to CISOs, senior technical leaders, and executives.
• A deep commitment to customer experience, thinking beyond deployment to own and improve the end-to-end customer journey and drive long-term customer success.

Why Join CUJO AI?

• Flexible Work – Hybrid or fully remote options based on location.
• Team Gatherings – Annual company-wide kickoff events and ongoing team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.

At CUJO AI, we’re not just building technology—we’re shaping the future of secure and intelligent connectivity. If you’re a driven engineer who thrives in dynamic environments and loves building impactful systems, we’d love to hear from you.

Apply by January 6, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

Apply via our recruitment portal. Questions? Email us at [e-mail].

Are you the ONE? Let us know!

The application period closes on the date noted above, but the position will be filled as soon as we find the right candidate, so don wait—apply today!