Senior Customer Service Advisor - Remote & Bilingual Leader

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading risk and claims administration partner in the UK is seeking a Senior Customer Service Advisor for a remote position. This role involves delivering exceptional service, resolving complex customer queries, and mentoring junior advisors. Ideal candidates will be bilingual in English and Spanish, with strong communication and problem-solving skills. Competitive salary and generous benefits including a pension scheme and private healthcare are offered, alongside opportunities for career growth and development in a supportive environment.

Benefits

Competitive salary

Self Invested Personal Pension Scheme

25 days holiday plus bank holidays

Private healthcare

Voluntary benefits such as dental cover

Discounts on various products and services

Qualifications

• Fluent in English and Spanish (written and oral).
• Strong ability to deliver exceptional service and resolve complex queries.
• Accurate data entry and maintain quality standards.
• Comfortable managing high volumes of calls and emails simultaneously.
• Advanced capability to resolve issues and de-escalate challenging situations.
• Experience mentoring and supporting peers.

Responsibilities

• Deliver outstanding service across calls and emails.
• Resolve issues quickly, ensuring every interaction reflects brand values.
• Mentor junior advisors and share best practices.

Skills

Bilingual proficiency in English and Spanish

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency in Office 365

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

A leading risk and claims administration partner in the UK is seeking a Senior Customer Service Advisor for a remote position. This role involves delivering exceptional service, resolving complex customer queries, and mentoring junior advisors. Ideal candidates will be bilingual in English and Spanish, with strong communication and problem-solving skills. Competitive salary and generous benefits including a pension scheme and private healthcare are offered, alongside opportunities for career growth and development in a supportive environment.