Senior Customer Experience & Sales Leader

Hollywood Bowl; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment company in Hemel Hempstead is looking for a Senior Advisor to join their Contact Centre team. In this role, you will manage inbound and outbound customer calls, support leadership team members, and maximize sales opportunities. The ideal candidate will possess strong communication skills, be target-driven, and have a passion for exceptional customer service. This hands-on position requires the ability to mentor and coach team members, along with handling customer complaints effectively. Join us to contribute to a team that is focused on delivering fun and competition to families.

Qualifications

• Experience in a sales-focused contact centre environment.
• Engaging and professional telephone communication.
• Passion for delivering exceptional customer service.

Responsibilities

• Handle inbound and outbound customer calls.
• Support Team Leaders with daily operations.
• Maximize sales opportunities and resolve complaints.
• Monitor daily team performance and KPIs.
• Mentor and coach team members.

Skills

Sales focus

Confident telephone manner

Outstanding customer service

Strong communication skills

Target-driven

Problem-solving mindset

Attention to detail

Flexible and adaptable

Job description

A leading entertainment company in Hemel Hempstead is looking for a Senior Advisor to join their Contact Centre team. In this role, you will manage inbound and outbound customer calls, support leadership team members, and maximize sales opportunities. The ideal candidate will possess strong communication skills, be target-driven, and have a passion for exceptional customer service. This hands-on position requires the ability to mentor and coach team members, along with handling customer complaints effectively. Join us to contribute to a team that is focused on delivering fun and competition to families.