Senior Customer Services Executive

Ctx Group; Corby; On-site; GBP 24,000 - 29,000; Full time

Job summary

A growing organization in Corby is seeking a Customer Service Executive to support sales and customer service activities. This full-time role involves managing customer contracts, producing service reports, and ensuring excellent customer interactions. Ideal candidates will excel in communication, have CRM experience, and be strong team players. The position offers a competitive salary, annual leave, life assurance, and a pension scheme, along with additional benefits such as on-site parking.

Benefits

Salary sacrifice pension scheme (4% employer / 4% employee after probation)

25 days annual leave plus bank holidays

Life assurance (4x annual salary – from day one)

Health cash plan & Employee Assistance Programme (post-probation)

On-site parking

Free tea and coffee

Qualifications

• Strong team player and independently capable.
• Experience in CRM data management is essential.
• Excellent communication and customer service are necessary.

Responsibilities

• Support the sales team with administration tasks.
• Produce annual contract service reports from CRM.
• Monitor service levels and assist with reporting.
• Maintain accurate contract and customer data.
• Reconcile contract data with Finance Manager.
• Prepare and issue contract quotes and renewals.
• Manage customer communications and changes.
• Support NHS Supply Chain quotations.
• Assist with marketing projects as needed.
• Generate purchase orders timely.

Skills

Strong team player with the ability to work independently

Experience inputting and managing data within a CRM system

Excellent communication and customer service skills

Well organized with a methodical approach

Ability to work under pressure

Tools

Microsoft Excel

Job description

Customer Service Executive

Location: Corby, Northamptonshire

Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)

Salary: £29,000

The Role

We're working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.

You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.

Key Responsibilities

• Supporting the sales team with sales and marketing administration
• Producing annual contract service reports using CRM data
• Monitoring contracted service levels and assisting with service statistics reporting
• Maintaining accurate contract and customer data within the CRM system
• Reconciling CRM contract data with the Finance Manager to ensure accurate billing
• Preparing and issuing contract quotes, renewals, and repair/replacement quotations
• Managing customer communications and contract changes
• Supporting NHS Supply Chain quotations
• Assisting with marketing projects as required
• Generating purchase orders and completing sales/marketing tasks within agreed timescales
• Working closely with the Technical Manager to enhance customer experience

Company-Wide Responsibilities

• Supporting and promoting the company's core values
• Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
• Promoting health, safety, and environmental best practices
• Completing ad hoc duties as required

Essential Skills & Experience

• Strong team player with the ability to work independently
• Experience inputting and managing data within a CRM system
• Excellent communication and customer service skills
• Well organised with a methodical approach
• Ability to work under pressure

Desirable

• Good working knowledge of Microsoft Excel
• Assertive, confident, and positive approach

Benefits

• Salary sacrifice pension scheme (4% employer / 4% employee after probation)
• 25 days annual leave plus bank holidays
• Life assurance (4x annual salary – from day one)
• Health cash plan & Employee Assistance Programme (post-probation)
• On-site parking
• Free tea and coffee

Please apply today for immediate consideration to or call me on 07531 651 351.