Senior Complex Arrears Specialist (Hybrid UK/US)

Applied Intuition Inc.; Manchester; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A fast-growing fintech firm based in Manchester is seeking a Collections team member to handle complex case management. The role involves supporting customers in financial difficulty, engaging in multi-channel communications, and managing a portfolio of complex arrears cases. Ideal candidates will have 5+ years in collections within Financial Services and knowledge of FCA standards. This position offers a hybrid working model, competitive salary, and various employee benefits including private healthcare and a cycle-to-work scheme.

Benefits

Salary £37,000 – £40,000 PA DOE

Private healthcare

Worldwide travel insurance

Anniversary rewards

Salary sacrifice pension scheme

28 days holiday

Annual learning budget

Enhanced parental leave

Cycle-to-work scheme

Season ticket loan

Free therapy sessions

Dog-friendly offices

Free drinks and snacks

Qualifications

• 5+ years of experience in collections within Financial Services.
• Experience with complex cases including insolvency and senior escalations.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Support collections and vulnerable customers with complex cases.
• Conduct in-depth case reviews and manage a portfolio of arrears cases.
• Engage with customers to find fair outcomes.

Skills

5+ years of consecutive collections experience

Practical knowledge of FCA standards

Experience with complex arrears and legal escalations

Skilled at handling challenging conversations

Results-driven

Comfortable in a multi-channel environment

Job description

A fast-growing fintech firm based in Manchester is seeking a Collections team member to handle complex case management. The role involves supporting customers in financial difficulty, engaging in multi-channel communications, and managing a portfolio of complex arrears cases. Ideal candidates will have 5+ years in collections within Financial Services and knowledge of FCA standards. This position offers a hybrid working model, competitive salary, and various employee benefits including private healthcare and a cycle-to-work scheme.