Senior Analyst, Customer & Performance Analytics (Hybrid)

Dunelm; Leicester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK homewares retailer is looking for a Senior Analyst to join their Customer and Performance Analytics team in Leicester. The ideal candidate will drive business decisions by analyzing customer behaviors through data insights. Responsibilities include providing reports on customer performance, collaborating across teams, and developing dashboards to communicate key metrics. A degree in a related field and proficiency in SQL are necessary for this role, alongside strong analytical and communication skills. This position offers competitive salary and benefits, including flexible working arrangements.

Benefits

Competitive Basic Salary

Up to 15% bonus

Dunelm Discount Card of 15%

Sample sales days exclusively for colleagues

25 days holiday + Bank Holidays + additional leave

Qualifications

• Experience in interrogating data to tackle business problems in retail.
• Ability to synthesize data from multiple sources to create recommendations.
• Understanding of quantitative research methodologies is a plus.

Responsibilities

• Support weekly trade reporting to inform stakeholders on customer performance.
• Provide data-driven insights to unlock understanding of business performance.
• Collaborate with the Insights & Analytics team for key insights.

Skills

Analytical skills

Commercial instinct

Collaboration

Communication skills

SQL proficiency

Adaptability

Education

Degree in Maths, Stats, Economics, Computer Science, or related field

Tools

SQL

Python

R

Job description

A leading UK homewares retailer is looking for a Senior Analyst to join their Customer and Performance Analytics team in Leicester. The ideal candidate will drive business decisions by analyzing customer behaviors through data insights. Responsibilities include providing reports on customer performance, collaborating across teams, and developing dashboards to communicate key metrics. A degree in a related field and proficiency in SQL are necessary for this role, alongside strong analytical and communication skills. This position offers competitive salary and benefits, including flexible working arrangements.