Senior Account Handler - Specialist Property Insurance

Hazelton Mountford Ltd; Worcester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance brokerage in Worcester is seeking a Senior Account Handler for Specialist Property Insurance. The role involves managing a portfolio of high-value property clients, providing expert advice, and negotiating insurance terms. Ideal candidates will have over 5 years of experience in commercial property insurance and a strong background in managing complex accounts. This position offers a competitive salary and numerous benefits, including professional development opportunities and a supportive working environment.

Benefits

Competitive salary and discretionary bonus structure

Generous pension contribution

Life assurance

Private medical insurance options

Ongoing professional development support

Qualifications

• 5–7+ years in commercial property insurance within a UK broker environment.
• Experience managing large accounts with premiums over £100,000.
• Established relationships with property and construction insurance markets.

Responsibilities

• Manage a portfolio of high-value and complex property clients.
• Provide tailored insurance solutions and expert advice.
• Negotiate terms and maintain strong relationships with insurers.

Skills

Commercial property insurance experience

Strong technical knowledge

Negotiation skills

Stakeholder management skills

Confidence in communication

Education

ACII qualified or working towards Chartered status

Job description

Senior Account Handler – Specialist Property Insurance (Worcester)

Location: Worcester
Team: Specialist Property Division
Reporting to: Property Team Lead / Board Director

About Hazelton Mountford Ltd

Hazelton Mountford Ltd is a privately owned, independent Chartered Insurance Broker providing bespoke commercial insurance solutions across specialist sectors.

The business has seen sustained growth in its Specialist Property division, supporting property managers, developers and owners with complex and high-value insurance requirements.

The firm’s continued investment in people, systems and office space reflects its commitment to technical excellence, personal service and long-term relationships — both with clients and employees.

Hazelton Mountford values:

• Personal Service – delivering responsive, tailored advice
• Expertise – deep technical knowledge in specialist markets
• Integrity – trusted, transparent advice with client interests first

Role Purpose

The Senior Account Handler – Specialist Property Insurance will manage a portfolio of high-value and complex property clients (a number with £100,000+ premiums), including Property Managers, Property Developers and Property Owners. This role is pivotal in delivering high-quality technical support, leading complex renewals and placements, and working closely with Account Executives and Board Director(s) to ensure first-class client outcomes, retention and sustainable growth within the specialist property team.

Client Relationship & Service

• Act as lead handler for a portfolio of large and complex property accounts, building trusted long-term relationships.
• Provide expert advice across a broad range of property and property developer risks, ensuring tailored insurance solutions.
• Deliver a proactive, high-service experience aligned with Hazelton Mountford’s values.

Technical Account & Policy Management

• Manage the full lifecycle of client accounts including renewals, mid-term adjustments, insurer negotiations and claims liaison.
• Handle and place complex property and development-related covers, including:
  • Commercial & Residential Property portfolios (single and multi-site)
  • Block Management Portfolios
  • Contractors All Risks (CAR)
  • Latent Defects / Structural Warranty
  • Development-specific extensions and bespoke policy wordings
• Prepare detailed risk presentations, coverage summaries and renewal reports for clients and insurers.
• Review contracts and development documentation to ensure insurance compliance.

Business Development & Account Growth

• Support Account Executives and Directors with new business presentations and tenders for large property and developer clients.
• Identify opportunities for cross-selling and enhancing coverage as portfolios and developments evolve.
• Assist in retaining and growing high-value accounts through technical excellence and strong service delivery.
• Maintain strong working relationships with insurers, underwriters and specialist MGA markets.
• Negotiate competitive terms, premiums and wordings for complex property and development risks.
• Keep abreast of market trends, capacity changes and emerging risks within the property and construction sectors.
• Work closely with Account Executives, Directors and the wider property team to ensure seamless service delivery.
• Act as a technical reference point within the team and support the development of junior handlers.
• Contribute to the ongoing development and improvement of the Specialist Property offering.
• Compliance & Governance
  • Ensure all documentation, placements and advice meet FCA, regulatory and internal compliance standards.
  • Maintain accurate records on internal systems and support audit processes.

Candidate Profile

• Significant experience (typically 5–7+ years) in commercial property insurance within a UK broker environment.
• Strong technical knowledge of property owner, managing agents and property development insurance, including CAR and latent defects.
• Proven experience managing large, complex accounts with £100,000+ premiums.
• Confident communicator with strong negotiation and stakeholder-management skills.
• Ability to work collaboratively with senior executives and directors.
• ACII qualified or working towards Chartered status a benefit.
• Experience working with developers, construction professionals and managing agents.
• Established relationships with property and construction insurance markets.

Hazelton Mountford places people at the heart of its success, offering a supportive, professional and collaborative working environment.

Benefits include:

• Competitive salary and discretionary bonus structure
• Generous pension contribution and life assurance
• Private medical insurance options
• Enhanced long-term sickness benefits
• ‘Perks at Work’ employee benefits platform
• Birthday day off and regular social events
• Ongoing professional development and qualification support

Why Join Hazelton Mountford?

• Join a high-growth specialist property team working with complex and prestigious clients
• Play a senior, influential role supporting developers and major property stakeholders
• Work closely with engaged Directors in a values-led, independent brokerage
• Enjoy genuine long-term career progression and technical development

Apply now

Complete this form and attach your CV to register your interest.

If you would like to apply for a position with Hazelton Mountford, please send us a message, and attach your CV.