Senior 3rd Line IT Support – Networks & Security

M J Quinn; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based infrastructure services provider is seeking a professional for a 3rd Line IT Support role. This position involves providing expert technical support, maintaining IT systems, and troubleshooting network infrastructure. Ideal candidates will have over five years of IT support experience, including two years in a similar role, and necessary Microsoft Certifications. The role requires excellent analytical and communication skills, as well as a full UK Driving Licence. Competitive benefits and a commitment to diversity are offered.

Benefits

Free car parking

Healthcare plan

Company contribution pension scheme

Enhanced maternity and paternity

Qualifications

• Recent Microsoft Certifications are essential.
• Minimum of 5 years of experience in IT support, with at least 2 years in a 3rd line support role.
• Full UK Driving Licence is required.

Responsibilities

• Provide expert-level technical support for complex issues.
• Oversee maintenance and optimisation of IT systems.
• Manage and troubleshoot network infrastructure.

Skills

Analytical skills

Troubleshooting

Communication skills

Team collaboration

Flexibility with technologies

Education

Microsoft Certifications

5+ years of IT support experience

Job description

A UK-based infrastructure services provider is seeking a professional for a 3rd Line IT Support role. This position involves providing expert technical support, maintaining IT systems, and troubleshooting network infrastructure. Ideal candidates will have over five years of IT support experience, including two years in a similar role, and necessary Microsoft Certifications. The role requires excellent analytical and communication skills, as well as a full UK Driving Licence. Competitive benefits and a commitment to diversity are offered.