Senior 3rd-Line IT Engineer — Incident & Cloud Solutions

Cdw; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Manchester is seeking a third-line Technical Engineer to provide advanced technical support and assist with the resolution of complex incidents. The ideal candidate should have 3-5 years of experience in a SLA-driven support role and be knowledgeable in Microsoft 365, Azure, and AWS administration. You will collaborate with other teams, manage escalated issues, and provide solutions to critical technical problems. This role is vital for enhancing customer satisfaction and delivering complex projects.

Qualifications

• 3-5 years of experience in a similar support role.
• Proven capability in delivering complex projects.
• Experience with Microsoft and AWS cloud solutions.

Responsibilities

• Provide advanced technical support for complex issues.
• Investigate and diagnose technical incidents.
• Collaborate with teams to resolve technical problems.

Skills

Experience in SLA-driven support

Project delivery

ITIL best practices

Microsoft 365 Administration

Azure and AWS administration

Education

Relevant IT certifications

Security Clearance (SC) or ability to obtain

Tools

Exchange Online

Active Directory

Azure Virtual Machines

AWS EC2

Job description

A leading technology solutions provider in Manchester is seeking a third-line Technical Engineer to provide advanced technical support and assist with the resolution of complex incidents. The ideal candidate should have 3-5 years of experience in a SLA-driven support role and be knowledgeable in Microsoft 365, Azure, and AWS administration. You will collaborate with other teams, manage escalated issues, and provide solutions to critical technical problems. This role is vital for enhancing customer satisfaction and delivering complex projects.