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A leading technology solutions provider in Manchester is seeking a third-line Technical Engineer to provide advanced technical support and assist with the resolution of complex incidents. The ideal candidate should have 3-5 years of experience in a SLA-driven support role and be knowledgeable in Microsoft 365, Azure, and AWS administration. You will collaborate with other teams, manage escalated issues, and provide solutions to critical technical problems. This role is vital for enhancing customer satisfaction and delivering complex projects.