Senior 2nd-Line IT Helpdesk Specialist

Manpower; Morley; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading IT support firm in Morley is seeking a Senior Helpdesk Advisor for a full-time, office-based role. The successful candidate will handle 2nd line support issues, including Windows and Microsoft 365 systems. Ideal candidates should have over 4 years of management experience in an MSP environment and strong technical knowledge, especially in networking. The role offers a collaborative team environment and opportunities for career development.

Benefits

Collaborative team environment

Opportunities for training and career development

Qualifications

• Minimum 4 years of experience in a management role.
• Experience working in an MSP environment.
• Strong knowledge of Windows Server and networking.

Responsibilities

• Provide 2nd line support for Windows and Office 365.
• Troubleshoot network issues effectively.
• Keep users informed on issue progress.

Skills

Microsoft Office 365

Troubleshooting

Networking

Communication

Customer service

Tools

Windows Server

Remote access tools

Job description

A leading IT support firm in Morley is seeking a Senior Helpdesk Advisor for a full-time, office-based role. The successful candidate will handle 2nd line support issues, including Windows and Microsoft 365 systems. Ideal candidates should have over 4 years of management experience in an MSP environment and strong technical knowledge, especially in networking. The role offers a collaborative team environment and opportunities for career development.