Security - Dedicated Contract Support Officer

UniTrust Protection Services (UK) Ltd; Milton Keynes; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading security services provider in Milton Keynes is seeking a Dedicated Contract Support Officer. The role requires excellent communication and customer service skills, alongside industry-specific qualifications such as a CCTV licence and Security Industry Training Organisation qualification. Successful applicants will enjoy flexible working hours and a comprehensive training program. This position offers a competitive rate of £12.75 per hour.

Benefits

Virtual GP

Employee Assistance Programme

Group Life Assurance

Personal Pension

Cycle to Work Scheme

Tech Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Comprehensive Training

Discount Platform

Wellbeing Platform

Qualifications

• Must have Security Industry Training Organisation basic qualification or equivalent experience.
• First aid qualification is desired, training can be provided.
• CCTV licence is required for this role.

Responsibilities

• Provide high level of customer service at client site.
• Maintain good order and protect persons and property.
• Conduct internal and external patrols.
• Manage security protocols and incident reporting.

Skills

Excellent literacy and communication skills

Good telephone manner

Computer literate (E-mail, Word, Excel)

Reliable and self-motivated

Education

Security Industry Training Organisation qualification

First aid qualification (desired)

CCTV licence

Job description

Job Title: Security - Dedicated Contract Support Officer

Rate: £12.75 per hour

Contracted Hours: Flexible working, mixture of days and nights covering Monday – Sunday as
required (minimum of 12 hours per month)

What’s in it for you?

In return as our DCSOOfficer, we offer the below salary and benefits:

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider.

Objective

To work as a DCSOOfficer, providing a high level of customer service at our client site. Act as the first point of contact for all staff and visitors entering the building. Liaise with the client and stakeholders. Working alongside the wider Security Team and all service lines on site. Ensuring the protection of persons and property and thereby the provision of a safe and secure environment.

Duties

• The maintenance of good order on site, including the protection of everyone therein against violent acts, abuse and accident.
• The protection of the client’s property against loss, theft, damage (including fire and water) and waste.
• The protection of private property belonging to the client, their staff and visitors against loss, theft and damage.
• Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of the management.
• Ensure basic fire precautions are in place and means of escape are clear.
• Undertake internal and external patrols and inspections in accordance with Assignment Instruction/SOP’s. Utilising the patrolling and reporting system where applicable.
• Working with the reception team meet and greet visitors and ensure relevant security procedures are carried out. Some standing (for more than one hour) may be required.
• Escalating any issues security and maintenance related issues to the Facilities Team by detailed and accurate emails/incident reports.
• Production and administration of access cards for tenants, visitors and contractors for the access control system.
• Monitor, escape and respond to alarms as required with the CCTV, Security & BMS systems.
• As a part of the Facilities Management Response Team, provide, assistance with emergency procedures in accordance with instructions and training.
• Management of Contractors for the client and tenants. Liaising with tenants particularly during tenant’s fit out stage.
• Completing permit to work forms as required.
• Carry our escort duties for Contractors and some deliveries as required.
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Maintaining an accurate records.
• Manage ad-hoc projects/tasks.
• Monitoring and responding to CCTV and intruder alarms.
• Liaison with the Building Services for out of hours service calls
• Key Control and management of daily issues.
• General security duties and duties in line with the front of house role as requested by the Facilities Team.

Person Specification

Qualifications

• Officers must have the Security Industry Training Organisation basic qualification or equivalent experience.
• First aid qualification is desired, but not essential, as training can be provided by company.
• CCTV licence is required for this role.

Training

• Officers must undergo a minimum of 4 days on site training.

Aptitudes and attitudes

• Excellent literacy and communication skills, together with excellent verbal and written English
• Possess a good telephone manner.
• Be computer literate, E-mail, Word and Excel.
• Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.

Personal attributes

• A consistently smart appearance in the uniform provided and required by Unitrust and its clients.
• Reliability, energetic, self-motivation and ability to use own initiative and work without supervision. Be able to cope with multiple tasks in a calm professional manner.
• Excellent timekeeping at all times.
• The ability, tact and diplomacy to deal with people at all levels including the client, the client’s tenants and visitors in all circumstances including emergencies and other times of stress.
• Self-confidence and an interest in self-development.
• An excellent level of physical fitness to enable the post holder to perform patrol and emergency response duties efficiently and effectively.

Other

• The nature of the role is such that it is critical that the post holder has and will maintain an excellent record of attendance and timekeeping.

Don’t miss out on this fantastic opportunity to join our team as a Dedicated Contract Support Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019