Security Alarm Support Specialist

Johnson Controls; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global leader in smart building solutions is hiring a Technical Support Advisor in Manchester. This office-based role involves providing technical support to customers and field engineers, diagnosing security alarm issues, and delivering excellent customer service. Candidates should have strong communication skills and a passion for problem-solving. Competitive salary and generous annual leave along with career development opportunities are offered.

Benefits

Competitive salary

Generous leave (25 days)

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Free onsite parking

Career development opportunities

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external customers.
• Handle bespoke and high-security customer requirements.
• Assist field engineers with remote connectivity.

Skills

Problem-solving interest

Excellent communication

Technical information conveyance

Job description

A global leader in smart building solutions is hiring a Technical Support Advisor in Manchester. This office-based role involves providing technical support to customers and field engineers, diagnosing security alarm issues, and delivering excellent customer service. Candidates should have strong communication skills and a passion for problem-solving. Competitive salary and generous annual leave along with career development opportunities are offered.