School IT Services Manager — Regional Tech Lead

GLF Schools; Banstead; On-site; GBP 42,000 - 45,000; Full time

Job summary

An educational organization is seeking an IT Service Delivery Manager to oversee IT service delivery across multiple school sites. You will empower IT teams, manage service quality, and liaise with school leaders to enhance IT projects. The ideal candidate has strong experience with Microsoft products and a commitment to high service standards. The role offers a salary of £42,000 - £45,000 and opportunities for professional growth within the educational sector.

Benefits

Generous holiday allowance

Flexible working options

Access to a staff benefits portal

Qualifications

• Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
• Knowledge of networking fundamentals including IP addressing, DHCP, and DNS.
• Experience managing and developing multi-skilled IT teams.

Responsibilities

• Oversee regional IT Technicians and ensure service delivery across schools.
• Serve as a liaison between IT teams and school leaders.
• Plan and deliver IT projects while driving improvements in service delivery.

Skills

Diagnosing and resolving issues with Microsoft Windows

Strong understanding of enterprise-level hardware

Excellent knowledge of Microsoft products

Building and maintaining relationships with stakeholders

Managing multi-skilled IT teams

Strong verbal and written communication skills

Flexibility and attention to detail

Knowledge of networking fundamentals

Education

A-Level/BTEC or equivalent

Professional certifications (e.g., ITIL, PRINCE2)

Job description

An educational organization is seeking an IT Service Delivery Manager to oversee IT service delivery across multiple school sites. You will empower IT teams, manage service quality, and liaise with school leaders to enhance IT projects. The ideal candidate has strong experience with Microsoft products and a commitment to high service standards. The role offers a salary of £42,000 - £45,000 and opportunities for professional growth within the educational sector.