Scheme Manager - Extra Care

1 Livewest; West of England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused housing association in England is seeking a compassionate Scheme Manager to lead their Extra Care team. The successful candidate will oversee operations, support older residents, and ensure safety protocols are strictly followed. With a strong commitment to service, the role emphasizes collaboration and community well-being. Candidates should have experience in advocacy and a solid understanding of adult vulnerabilities. This full-time position offers opportunities for personal and professional growth in a supportive environment.

Benefits

Generous Annual Leave

Pension Contributions

Health Benefits and Perks

Learning and Development

Family Support

Wellbeing Matters

Smarter Travel

Giving Back

Qualifications

• Strong problem-solving and decision-making skills.
• Experience supporting older people and managing challenging behaviours.
• Understanding of adult vulnerabilities, bereavement, and prevention.
• A commitment to safeguarding and lone working protocols.

Responsibilities

• Manage the day-to-day operations of the scheme.
• Support residents with tenancy plans and scheme inductions.
• Assess and manage risks including fire safety and health & safety.
• Maintain accurate records and uphold scheme security.
• Liaise with care providers and monitor service level agreements.

Skills

Problem-solving skills

Experience supporting older people

Knowledge of welfare benefits

Confidence working with agencies

Experience in advocacy

Understanding of adult vulnerabilities

CIH qualification

Literacy and numeracy

Commitment to safeguarding

Job description

About The Role

We’re looking for a compassionate and proactive Scheme Manager to join our Extra Care team. In this rewarding role, you’ll deliver a person-centred service to older people with diverse needs, helping them live independently and safely within their communities.

You’ll be responsible for the day-to-day running of the scheme, working collaboratively with colleagues, care providers, and external agencies to ensure a high-quality, responsive service. From managing health and safety to supporting social engagement, you’ll play a vital role in creating a safe, welcoming, and inclusive environment.

Key Responsibilities

• Manage the day-to-day operations of the scheme
• Support residents with tenancy plans and scheme inductions
• Assess and manage risks including fire safety and health & safety
• Maintain accurate records and uphold scheme security
• Report and follow up on repairs, prioritising safety-related issues
• Liaise with care providers and monitor service level agreements
• Facilitate social interaction and communal activities
• Assist in resident selection and allocation
• Maintain professional boundaries and ensure safeguarding protocols are followed

Why Join LiveWest

At LiveWest, we are more than just a housing provider — we are a community builder. You will be part of a supportive, values-driven team that puts people first.

We offer

• A positive, inclusive workplace where your voice matters
• Opportunities for professional development and career progression
• The chance to make a real impact in people’s lives every single day

This role is being offered on a full time basis working 37 hours per week. This is a field and scheme based role in Filton, South Gloucestershire.

For further information about this role, and LiveWest, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

Please note: This role is not eligible for a CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Candidate

To be successful in your application for the role of Scheme Manager - Extra Care, you will have the essential skills and experience for a level 1 role and the following.

• Strong problem-solving and decision-making skills
• Experience supporting older people and managing challenging behaviours
• Knowledge of welfare benefits and housing management (Desirable)
• Confidence working with statutory and voluntary agencies
• Experience in advocacy and partnership working
• Understanding of adult vulnerabilities, bereavement, and prevention
• Relevant CIH qualification (Desirable)
• A good level of literacy and numeracy
• A commitment to safeguarding and lone working protocols

About The Company

Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles)
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities
• Family Support: Policies designed to help you balance work and family life, including a new child payment
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes
• Giving Back: Up to four paid volunteering days a year to support our communities

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.